CHLOE ZOU
Peakhurst,NSW
Summary
Open and bright personality with excellent communication skills and unique insight building developed from ongoing full-time employment. Highly self-motivated and time manageable, able to work both independently and confidently and also able to fit in and work with a team swiftly. Rich communication-based background with vast experience of administration role and customer service from years of field experience.
Overview
15
15
years of professional experience
Work History
Account Administrator
On Line Centre Pty Ltd
Haymarket, NSW
01.2017 - Current
- Managed over 20 clients on all scales and developed greater relationships.
- Assessed client needs and develop plans to adequately address current and future objectives.
- Addressed and resolved clients' complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Customer Service Manager
CURAPROX Australia Pty Ltd
Alexandria, NSW
08.2014 - 12.2016
- Resolved over 100 customer complaints per week while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Crew Trainer
McDonald's Gateway
Circular Quay, NSW
01.2009 - 05.2013
- Trained over 50 employees in customer service, work safety and performance requirements.
- Established positive examples for team members by providing high-quality, efficient service.
- Verified long-term staff excellence by earning Staff of Month during of most of each year.
Education
Bachelor of Interactive Entertainment - Multimedia
SAE Creative Media Institute
Sydney, NSW2014
Diploma of Information Technology - Information Technology
University of Technology Sydney
Ultimo, NSW2012
Victorian Certificate of Applied Learning (VCAL) -
Holmes Institute Sydney
Sydney, NSW2011
Skills
- Honest and Reliable
- Great Communication Knowledge and Skills
- Solve Issues Independently
- Adapt to Teamwork Swiftly
- Unique Insights Developing
- Security Awareness
- Computer Proficiency
Timeline
Account Administrator
On Line Centre Pty Ltd
01.2017 - Current
Customer Service Manager
CURAPROX Australia Pty Ltd
08.2014 - 12.2016
Crew Trainer
McDonald's Gateway
01.2009 - 05.2013
Bachelor of Interactive Entertainment - Multimedia
SAE Creative Media Institute
Diploma of Information Technology - Information Technology
University of Technology Sydney
Victorian Certificate of Applied Learning (VCAL) -
Holmes Institute Sydney
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