Summary
Overview
Work History
Education
Skills
Key skills
references
Timeline
Generic
Yue (Linda) Zhou

Yue (Linda) Zhou

Sydney,NSW

Summary

As a high-performing and effective Senior Consultant with more than 10 years of industry experience, I bring a client-focused and results-driven approach to every project. My expertise lies in navigating complex brand challenges and delivering impactful solutions, even under high-pressure environments. I approach every role with a strong business acumen and a drive for competence and win-win results. With a strong foundation in cross-cultural communication and business strategies, honed through five years of working in China, I excel in adapting to diverse market dynamics and client needs. My tenure overseas has equipped me with unique insights into international business relations and an enhanced ability to drive success in varied cultural landscapes. I am committed to fostering robust client relationships and achieving tangible results through strategic brand consultation.

Overview

13
13
years of professional experience

Work History

Senior Brand Consultant

Qualtrics
05.2020 - Current

My role involves not only understanding the nuances of brand positioning but also ensuring seamless implementation and customer success. I merge sophisticated analytical skills with a deep comprehension of client needs, effectively enhancing product uptake and renewal, as well as elevating client satisfaction. I take commitment in fostering strong client relationships and thrive in fast-paced environments.


More specific to my role

- Identify drivers of brand performance to achieve business objectives

- Engage with clients to identify macro, category, segment trend and consumer.

Help clients with data analysis and retrieval of useful insights to drive strategic long and short term brand growth

- Evaluate and compare campaign and media performance. Assist clients in identifying market opportunity, ROI and potential go to market plans.

- Client contract and scope negotiations

- Collaborate with tech and implementation teams to conduct training and troubleshoot

Project Manager

Qualtrics
01.2018 - 05.2020

End to end project management, utilising both research and platform specific expertise


Role includes:

  • Scoping, client on-boarding, implementation, launch and final delivery of research projects
  • Provide thought leadership in design and content of project to meet client objective
  • Vendor selection and management

Project Manager

Nielsen (China)
09.2017 - 12.2017

See end to end project management for Retail Index, Automotive Industry, Ecommerce and Nielsen panel enhancement

Client Service Associate Manager

Nielsen (China)
12.2015 - 09.2017

Project management and communication to meet demanding client needs and objectives with available products within Nielsen


Roles includes

  • Provide strategic client portfolio solution to global client seeking offline and online data statistics in China
  • Client Strategic Expert for Unilever, Mondelez, GSK, JDE and Loreal
  • Provide strategic advise, solution and data analysis
  • End to end coordination and management of all global projects relating to Retail Measure Service products and E-commerce
  • Monitor and implement strategies to constantly improve delivery and communication between local and global client delivery

Asia Pacific Marketing Executive Assistant

Logitech (China)
08.2013 - 12.2015
  • Coordination of internal communication flow within AP Marketing team
  • Composition of marketing strategy, planning including forecast, budget and review

Event/Marketing Coordinator

Institution of Surveyors New South Wales Inc. (ISNSW)
03.2011 - 07.2013

Education

Bachelor of Arts - International Business/International Relations

University of New South Wales
Sydney
12.2010

Exchange program -

The Chinese University of Hong Kong

Skills

  • Customer Relationship Management
  • Customer Engagement
  • Project Implementation
  • Brand Management
  • Management Consulting
  • Customer Success

Key skills

Language - Cantonese, Mandarin, Japanese (conversational)

Software - multiple cloud based software including Google Workspace, Microsoft 365 etc.

references

Provided upon request

Timeline

Senior Brand Consultant

Qualtrics
05.2020 - Current

Project Manager

Qualtrics
01.2018 - 05.2020

Project Manager

Nielsen (China)
09.2017 - 12.2017

Client Service Associate Manager

Nielsen (China)
12.2015 - 09.2017

Asia Pacific Marketing Executive Assistant

Logitech (China)
08.2013 - 12.2015

Event/Marketing Coordinator

Institution of Surveyors New South Wales Inc. (ISNSW)
03.2011 - 07.2013

Bachelor of Arts - International Business/International Relations

University of New South Wales

Exchange program -

The Chinese University of Hong Kong
Yue (Linda) Zhou