YUEN FONG NG
Maidstone,VIC
Summary
The ideal workplace is looking after the client needs and providing them with quality-related experience. Myself is seeking to utilize the skills and knowledge gained from study and work experiences to develop and expand myself in a company. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
Obento Melbourne Centre
11.2022 - Current
- Maintained clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Boosted employee morale through regular recognition of outstanding performance, fostering positive work atmosphere conducive to exceptional service delivery.
Waitress
Crystal Jade Restaurant
05.2021 - Current
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Welive For Hotpot
03.2021 - 10.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier/Stock Clerk
Wing Cheong Asian Groceries and Kitchenware
04.2020 - 04.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 100 patients per day
Receptionist
Green Palm Foot Heaven
04.2019 - 01.2021
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist
Zenicure Pty Ltd
03.2018 - 04.2019
- Kept records in CRM to maintain customer data.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
Receptionist
The Q Hair
06.2018 - 01.2019
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Stock Clerk
Clayton Mini Store
10.2017 - 03.2018
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Graduate Diploma - Early Childhood Education
RMIT University
Bundoora, VIC06.2022
Bachelor of Business administration - Marketing & Communication, Marketing and Communication
Monash University
Melbourne, VIC06.2021
Diploma - Business
Monash College
Melbourne, VIC02.2019
Skills
- Relationship Building
- Service-Oriented
- Inventory Management
- Multitasking and Prioritization
- Microsoft Office
- Team Leadership
- Data Entry and Database Software
- Administrative Support
- Attention to Detail
- Customer Service-Oriented
- Verbal and Written Communication
- Prioritization and Time Management
- Sanitation Standards
- Scheduling Staff
- Computer Skills
- Organizational Skills
- Decision-Making
- Organization and Time Management
- Problem Resolution
- Cash register systems
- Issue Resolution
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Food and Beverage Supervisor
Obento Melbourne Centre
11.2022 - Current
Waitress
Crystal Jade Restaurant
05.2021 - Current
Waitress
Welive For Hotpot
03.2021 - 10.2021
Cashier/Stock Clerk
Wing Cheong Asian Groceries and Kitchenware
04.2020 - 04.2021
Receptionist
Green Palm Foot Heaven
04.2019 - 01.2021
Receptionist
The Q Hair
06.2018 - 01.2019
Receptionist
Zenicure Pty Ltd
03.2018 - 04.2019
Stock Clerk
Clayton Mini Store
10.2017 - 03.2018
Graduate Diploma - Early Childhood Education
RMIT University
Bachelor of Business administration - Marketing & Communication, Marketing and Communication
Monash University
Diploma - Business
Monash College
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