Summary
Work History
Education
Skills
Timeline
Generic

YUENI PENG

Summary

Customer-oriented Wait Staff Member with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons, giving customers positive experiences to drive loyalty and repeat business. Bread cashier with strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales.

Work History

Bakery Cashier/waiter

Bakery Cafe
04.2023 - 07.2023
  • Boosted sales through suggestive selling of bakery products and promoting daily specials.
  • Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
  • Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
  • Assisted in inventory management by conducting regular stock checks and updating records accordingly.
  • Handled customer inquiries, complaints, and special requests professionally and effectively.

Education

Master of Commerce - Applied Finance

Australian National University
Canberra, ACT
12.2024

Skills

  • Fluency in Mandarin
  • Sales techniques
  • Upselling products
  • Problem-solving
  • Espresso Machine Operation

Timeline

Bakery Cashier/waiter

Bakery Cafe
04.2023 - 07.2023

Master of Commerce - Applied Finance

Australian National University
YUENI PENG