Yuen Tseng Hung
Sydney
Summary
Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce discrepancy. Track record of fostering strong relationships with vendors and clients to maintain seamless operations.
Overview
8
8
years of professional experience
Work History
Junior Logistics Coordinator
Lioness Fashion
10.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
Waitress and Sales Assistant
Yukkuri
08.2022 - 12.2022
- Helped customers locate products.
- Fielded customer questions to share information about products, availability, and pricing.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Waitress
Malty Bar
05.2022 - 08.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Handled complaints and questions relating to drinks or food promptly.
- Communicated with guests to record orders and assess needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Waitress
Cong Sao Star Dessert
04.2017 - 04.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Economics - Economics And Marketing
University of Sydney
09.2023
Skills
- Marketing Analytics
- Customer service
- Computer-based inventory system
- Collect Data
- Problem-solving
- Microsoft Office
- Data Analytics
- Digital Media
- Shipment tracking
- Operational efficiency
- Shipping documentation
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Junior Logistics Coordinator
Lioness Fashion
10.2023 - Current
Waitress and Sales Assistant
Yukkuri
08.2022 - 12.2022
Waitress
Malty Bar
05.2022 - 08.2022
Waitress
Cong Sao Star Dessert
04.2017 - 04.2018
Bachelor of Economics - Economics And Marketing
University of Sydney
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