Yuet Wun KWOK
Burwood,NSW
Summary
Adaptable banking professional with 3+ years' experience excelling in collaborative settings. Skilled in mastering new skills swiftly, strong communication, teamwork, and punctuality. Recognized for exceeding expectations, reliability, responsibility, and seamless adaptation to diverse environments. Proven track record: consistently delivering exceptional results ahead of schedule.
Overview
6
6
years of professional experience
Work History
Customer Service Team Member
Bunnings
10.2023 - Current
- Provide exceptional customer service by offering product recommendations and locating items.
- Maintain a clean and organized store environment by consistently stocking shelves and ensuring neat arrangements.
- Proficiently operated cash registers, demonstrating accuracy in handling both cash transactions and electronic payments.
Assistant Manager
HSBC
09.2022 - 07.2023
- Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
- Cultivated and nurtured strong customer relationships, consistently going above and beyond to meet their needs and exceed expectations.
- Built and maintained strong customer relationships, while identifying sales opportunities to achieve performance targets and provide top-notch service.
Assistant Customer Service Officer
Chiyu Banking Corporation Limited
04.2021 - 09.2022
- Assisted customers with banking transactions such as account openings, withdrawals, transfer and time deposit.
- Proactively identified opportunities to refer customers to specialist teams and effectively cross-sold additional banking products and services.
Assistant Officer
Fortune Ferry Company Limited
07.2017 - 04.2021
- Managed incoming customer inquiry phone calls, effectively resolving issues and ensuring a consistently high level of customer satisfaction.
- Proficiently calculated and processed employee salaries while efficiently managing payroll records
- Recruited and trained new staff members.
Education
Bachelor of Arts - English
Fujian Normal University
Fujian, China07.2017
Skills
- Fluent in oral and written English, Cantonese, Mandarin, and Hokkien
- Demonstrated ability as both a team player and to work effectively independently
- Known for punctuality, reliability, and a responsible yet easy-going demeanor
- Proven expertise in delivering excellent customer service and adeptness in team management
Timeline
Customer Service Team Member
Bunnings
10.2023 - Current
Assistant Manager
HSBC
09.2022 - 07.2023
Assistant Customer Service Officer
Chiyu Banking Corporation Limited
04.2021 - 09.2022
Assistant Officer
Fortune Ferry Company Limited
07.2017 - 04.2021
Bachelor of Arts - English
Fujian Normal University
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