Yueyi Ke
Summary
A reliable, highly motivated sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Have unlimited enthusiasm and love for the retailing industry.
Overview
2
2
years of professional experience
Work History
Salesperson
Hollister
05.2021 - 09.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Online Seller
Three Squirrels
06.2020 - 09.2020
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
Cashier
Maru
08.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master of Management - Marketing
University of Melbourne
Melbourne, VIC07.2023
Bachelor of Business Admin. - Human Resources Management
University of Queensland
Brisbane, QLD12.2021
Skills
- Cross-Selling Products and Services
- Account Management
- Customer Engagement
- Business Development
- Relationship Building
- Product Description
- Organization
- Negotiation
Timeline
Salesperson
Hollister
05.2021 - 09.2021
Online Seller
Three Squirrels
06.2020 - 09.2020
Cashier
Maru
08.2019 - 11.2019
Master of Management - Marketing
University of Melbourne
Bachelor of Business Admin. - Human Resources Management
University of Queensland
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