Yueyue Zhou
Sydney,Nsw
Summary
- Team player and proven leadership: experience in leading teams in a collaborative environment, ensuring operational efficiency and a positive work culture.
- Operational Excellence: demonstrated ability to manage shop operations, including opening and closing procedures, and maintain standards at all times.
- Strategic Communicator: specialises in developing and delivering clear, impactful messages across a variety of platforms, in line with academic and corporate standards.
- Customer-centred approach: committed to driving customer satisfaction and fostering trust through service excellence and clear communication, as demonstrated in past management roles.
- Excellent Marketing Assistant with exceptional understanding of various marketing techniques. Strong organisational and communication skills. Expertise in producing engaging content with a focus on building relationships with customers and increasing conversions.
Overview
7
7
years of professional experience
Work History
Administrative Supervisor
Shanghai Saixing Construction Engineering Co., Ltd.
06.2023 - 02.2024
- Enhanced skills in operational efficiency, team leadership, and vendor/stakeholder management, contributing to overall organizational effectiveness.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Customer Service Manager
Ping Shan Coal Mining Co. (Company in China)
05.2023 - 06.2023
- Enhanced understanding of effective client management, team leadership, performance analysis, and training methodologies, contributing to optimized service delivery and team growth.
Shop Operations Manager
Family Asian Supermarket
05.2021 - 08.2022
- Developed insights into operational management, inventory control, customer engagement, and sales analysis, contributing to improved store performance and efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Sales Representative
Mr & Mrs
03.2020 - 02.2021
- Acquired valuable knowledge in product promotion, client interaction, achieving sales targets, and market feedback analysis, contributing to enhanced sales performance and customer satisfaction.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier
Family Supermarket
11.2019 - 01.2020
- Developed proficiency in transaction management, customer service, financial reconciliation, and store organization, contributing to a smooth shopping experience for customers.
Project Internship
E2 Media Pty Ltd
09.2019 - 10.2019
- Acquired practical experience in project management, research, content creation, and client communication, providing valuable insights into the media industry and enhancing overall professional skills.
Volunteer
Alibaba E-Commerce Expo
08.2019 - 08.2019
- Gained insights into teamwork, event coordination, and effective customer interaction, while enhancing skills in event management and customer service.
- Assisted with special events and programs.
Intern
HongTa Securities
01.2017 - 03.2017
- Sorted and organized files, spreadsheets, and reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Master of Media Practice -
University of Sydney
03.2021
Bachelor of Arts (Economics, Environmental and Resource Economics) -
University of Sydney
06.2020
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Fluent in English
- Native in Mandarin
Timeline
Administrative Supervisor
Shanghai Saixing Construction Engineering Co., Ltd.
06.2023 - 02.2024
Customer Service Manager
Ping Shan Coal Mining Co. (Company in China)
05.2023 - 06.2023
Shop Operations Manager
Family Asian Supermarket
05.2021 - 08.2022
Sales Representative
Mr & Mrs
03.2020 - 02.2021
Cashier
Family Supermarket
11.2019 - 01.2020
Project Internship
E2 Media Pty Ltd
09.2019 - 10.2019
Volunteer
Alibaba E-Commerce Expo
08.2019 - 08.2019
Intern
HongTa Securities
01.2017 - 03.2017
Master of Media Practice -
University of Sydney
Bachelor of Arts (Economics, Environmental and Resource Economics) -
University of Sydney
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