Yufan Cheng
Mount Waverley
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Proficient in schedule coordination, resource allocation and office supply inventory management.
Overview
9
9
years of professional experience
Work History
Administrator
Austin Education
05.2023 - Current
- Managed daily operations of the Mount Waverley campus, including facilities oversight, scheduling, and frontline customer communication
- Provided academic consultation and program advice to parents and students, including crafting personalised study plans
- Maintained positive client relationships by responding to online inquiries, resolving concerns, and ensuring timely support
- Coordinated teaching staff schedules and monitored classroom effectiveness through regular check-ins and feedback cycles
- Assisted in planning and adjusting term timetables, classroom allocation, and internal staff rosters
- Supported overall teaching quality by supervising instructional delivery and collecting student performance data from school reports
Administrative Coordinator
Daily Market
03.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Trained team members on customer services and products to support promotional efforts
- Reviewed weekly sales and monitored price changes to optimize product sales and customer satisfaction
- Completed bi-weekly payroll for 20 employees
Shop associate Manager
Moo Yogurt Shop
01.2020 - 10.2020
- Reduced operational risks while organizing data to forecast performance trends
- Maintained safe working environment by enforcing adherence to safety and security protocols
- Reported issues to higher management with great detail
- Helped customers complete purchases, locate items and join reward programs
- Managed purchasing, sales, marketing and customer account operations efficiently
Receptionist Administrator
HUATAI SECURITIES
10.2016 - 02.2017
- Restocked supplies and submitted purchase orders to maintain stock levels
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
- Kept reception area clean and neat to give visitors positive first impression
Skills
- Advanced MS Office Suite Proficiency
- Event Planning
- Verbal and Written Communication
- Staff Scheduling Procedures
- Schedule Management
Timeline
Administrator
Austin Education
05.2023 - Current
Administrative Coordinator
Daily Market
03.2021 - 07.2022
Shop associate Manager
Moo Yogurt Shop
01.2020 - 10.2020
Receptionist Administrator
HUATAI SECURITIES
10.2016 - 02.2017
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