Yufu Tsuchiya
Sunshine,VIC
Summary
I have learnt the basis of managing the hospitality industry in TAFE. Focused and reliable waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitperson
Criniti's Carlton
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Cafe Attendant
The Jolly Miller Cafe
03.2023 - 09.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Trained new employees, sharing knowledge
Bartender
What The Putt
09.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Food and Beverage Attendant
Melbourne Cup Carnival
10.2022 - 11.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Education
Diploma - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VIC06.2023
Skills
- Cash handling
- Wine knowledge
- Excellent communication
- Upselling techniques
Certification
RSA certification
Learner permit
Timeline
Cafe Attendant
The Jolly Miller Cafe
03.2023 - 09.2023
Food and Beverage Attendant
Melbourne Cup Carnival
10.2022 - 11.2022
Bartender
What The Putt
09.2022 - 02.2023
Waitperson
Criniti's Carlton
04.2022 - Current
Diploma - Hospitality Management
William Angliss Institute of TAFE
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