Yuhao Chen
GuangZhou,China
Summary
With a proven track record at Yang Guo Fu Malatang, I excel in business operations and customer engagement, significantly enhancing dining experiences and operational efficiency. Expert in recruitment and schedule coordination, I lead teams to exceed service expectations, fostering loyalty and driving profitability. Highly proactive manager with 5 years of experience in team leadership in restaurants industry. Background includes sales, management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Yang Guo Fu Malatang
07.2020 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Waiter
Zi Wei Cheng Du
03.2020 - 07.2020
Restaurant Waiter
The Midnight Kitchen
12.2017 - 02.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Education
MBA - International Tourism And Hospitality Management;
James Cook University
Brisbane, QLD12.2018
MBA - Master of Business Administration
James Cook University
Brisbane12.2018
Skills
- Recruitment
- Schedule Coordination
- Customer Engagement
- Menu development
- Business operations expertise
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Restaurant Manager
Yang Guo Fu Malatang
07.2020 - Current
Restaurant Waiter
Zi Wei Cheng Du
03.2020 - 07.2020
Restaurant Waiter
The Midnight Kitchen
12.2017 - 02.2020
MBA - International Tourism And Hospitality Management;
James Cook University
MBA - Master of Business Administration
James Cook University
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