Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yu Hsuan Cheng

Melbourne,VIC

Summary

Experienced hospitality professional with a strong background in food service, customer relations, and team leadership. Skilled in restaurant operations, staff training, and customer satisfaction. Proven ability to handle high-pressure environments while ensuring efficiency and compliance with food safety standards.

Overview

6
6
years of professional experience

Work History

Waitress Supervisor and Cashier

David's Hot Pot
Melbourne, VIC
06.2023 - Current
  • Assisted other wait staff members in times of heavy customer traffic.
  • Served food and beverages to patrons and confirmed complete orders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.

Kitchen Staff Member

Sushi Jiro
Melbourne, VIC
11.2023 - 06.2024
  • Monitored food temperature during storage and preparation to adhere to food safety standards.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Rolled nori sheets around fillings to make traditional maki sushi rolls.

Front Desk Leader

Tango Hotels
Taiwan, Taichung
07.2019 - 01.2023
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Corrected guest issues promptly with knowledgeable and friendly service.

Education

Certificate IV in Patisserie

William Angliss Institute of TAFE
Melbourne, VIC
01-2025

Major in Japanese

WenZao Ursuline University of Languages
Taiwan
07-2020

Skills

  • Food safety understanding
  • Team collaboration
  • Time management
  • Train employees
  • Cooking
  • Friendly, positive attitude

Languages

English
Professional
Japanese
Elementary
Chinese (Mandarin)
Native/ Bilingual

Timeline

Kitchen Staff Member

Sushi Jiro
11.2023 - 06.2024

Waitress Supervisor and Cashier

David's Hot Pot
06.2023 - Current

Front Desk Leader

Tango Hotels
07.2019 - 01.2023

Certificate IV in Patisserie

William Angliss Institute of TAFE

Major in Japanese

WenZao Ursuline University of Languages
Yu Hsuan Cheng