Yui Him Mak
5Dudley Street, Caulfield East ,VIC
Summary
After completing extensive studies in business management at both the undergraduate and master's levels, coupled with diverse work experiences including internships in Hong Kong, I have come to realize my profound interest in Human Resources (HR)-related roles. I aspire to develop deeper into the practical application of HR knowledge and tools within the industry. I am a hardworking and passionate person with strong organizational and communication skills eager to secure complex tasks efficiently even in dynamic situations.
Overview
5
5
years of professional experience
Work History
Intern
PARKROYAL Monash Melbourne
06.2024 - 08.2024
- Expanded market reach by researching industry trends and identifying new business opportunities.
- Implemented data-driven decision-making, utilizing analytics tools to identify areas of opportunity for growth.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared project presentations and reports to assist senior staff.
Clerical Clerk
Shun Hing Electric Service Centre Ltd.
04.2021 - 08.2021
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Handling monthly payment bills and quotations.
- Improved customer satisfaction with prompt and accurate responses to inquiries via phone and email.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Contributed to positive work environment through effective teamwork, communication, and problem-solving skills.
Marketing Trainee
First Grade International Ltd.
05.2020 - 08.2020
- Increased customer engagement with creation of compelling social media content.
- Promoting company’s products such as sanitary wares and fittings
- Enhanced customer satisfaction by implementing efficient after-sales processes and systems.
- Maximized revenue generation with strategic pricing structures based on competitor analysis and internal targets.
Assistant swimming coach
Sky Dragon Swimming Club
06.2019 - 08.2019
- Enhanced team performance by developing and implementing tailored training programs with constructive feedback for individual swimmers.
- Conducted in-depth analysis of swimmer performance data to identify strengths and weaknesses, driving targeted improvement strategies.
Education
Master of Global Business and Management -
Monash University
11.2024
BA (Hons) Business Administrative And Management - Human Resources Management
De Montfort University
09.2022
Completed Secondary School Level
Queens' College
09.2019
Skills
- MS Office (Excel, PowerPoint, Word)
- Google Workspace (Google Document, Google Slides, Google Sheets)
- SPSS and Canva
- Fluent in Cantonese, English, Mandarin
- Good communication skills: Active listening, constructive feedback, mutual respect
- Optimistic and collaborative person, willing to learn and self-discipline
- Administrative Support, Operations Support
Personal Information
- Age: 23
- Gender: Male
References
- Dr. Eleanor Cheung, Program Director of BA (Hons) Business Administration and Management.
Contact: +852 34427939
- Mr. Herman Tse, Professor of Leadership and former director of Early Career Academics (ECA) in Monash Business School.
Contact: Herman.Tse@monash.edu
Timeline
Intern
PARKROYAL Monash Melbourne
06.2024 - 08.2024
Clerical Clerk
Shun Hing Electric Service Centre Ltd.
04.2021 - 08.2021
Marketing Trainee
First Grade International Ltd.
05.2020 - 08.2020
Assistant swimming coach
Sky Dragon Swimming Club
06.2019 - 08.2019
Master of Global Business and Management -
Monash University
BA (Hons) Business Administrative And Management - Human Resources Management
De Montfort University
Completed Secondary School Level
Queens' College
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