Yujia Qu
Sydney,NSW
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Dear Deer Dumpling Manly
Manly, Sydney
08.2023 - Current
- Greeting customers with warmth and enthusiasm.
- Providing attentive and prompt services to ensure a soothing dining atmosphere.
- Taking proactive Steps to address customers' needs with attention to detail
- Demonstrating professionalism and maintaining a positive attitude in the workplace.
- Overseeing daily restaurant operations, and ensuring a smooth customer experience.
- Resolving customer complaints professionally while upholding both customers' and the store's best interests.
- Directing recruitment, selection, hiring, and training processes. Devising training programs for new and existing employees. Leading activities and monitoring performances.
- Creating staff rosters and ensuring optimal staffing for both regular operations and special occasions.
- Liaising with suppliers to ensure adequate food materials, beverages, and liquor stocks.
- Communicating with the restaurant owner and head chef to create, update, and renovate menus.
- Monitoring financial performances, including budgeting, forecasting revenues, costs, AR/AP, and so forth.
- Hosting monthly meetings with the marketing partner to ensure prominent exposure.
Associate to Branch Manager
Ping'An Insurance
Baotou, China, Inner Mongolia
03.2020 - 05.2021
- Operated the register, handled cash, and processed credit card transactions. Processed both outgoing and incoming payments and invoices. Updated accounting ledgers and journals with up-to-date transaction information.
- Collected and coded various documents to prepare for filing, storage, and processing. Organized files, developed spreadsheets, and scanned documents to improve organizational workflow. Answered phone call and welcomed visitors.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Vice President Internal
University of Toronto Mississauga Students Union
Mississauga, Ontario, Canada
05.2017 - 04.2018
- Provided oversight of all departments in order to ensure smooth operation of daily activities. Organized special projects such as corporate events or marketing campaigns.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities. Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
Education
Bachelor of Commerce - Economics & Finance
Macquarie University
Sydney, NSW06.2023
Skills
- Project and vendor oversight
- Budget oversight
- Process optimization/improvements
- Public speaking
- General ledger accounting
- Collections and invoice processing
- Payment processing
- Time management
- Communication skills
- Conflict resolution
- Decision making
- Experience in leadership
- Payroll operations
- Report preparation
- Bilingual in English and Mandarin
Timeline
Restaurant Manager
Dear Deer Dumpling Manly
08.2023 - Current
Associate to Branch Manager
Ping'An Insurance
03.2020 - 05.2021
Vice President Internal
University of Toronto Mississauga Students Union
05.2017 - 04.2018
Bachelor of Commerce - Economics & Finance
Macquarie University
Similar Profiles
Jeff Siyuan ChanJeff Siyuan Chan
Cook at Dumpling DumplingCook at Dumpling Dumpling
WILL DRYDENWILL DRYDEN
Food & Beverage Attendants at Manly Pacific ManlyFood & Beverage Attendants at Manly Pacific Manly
Si'Nya BushSi'Nya Bush
Cashier at Dear Lord TruckingCashier at Dear Lord Trucking
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Albert LeeAlbert Lee
Senior HR Specialist at IMAG MarketingSenior HR Specialist at IMAG Marketing