Yujung (Lea) Choi
Melbourne,VIC
Summary
Highly organized and results-driven professional with five years of experience as an account manager and business development manager in both the manufacturing and service industries. Seeking mid-level opportunities to apply organizational skills and time management while facilitating company growth. Demonstrated success in driving the entire sales cycle from prospecting to closing deals, liaising with over 50 clients overseas and doubling sales records within a one-year time frame through product development and developing new business opportunities in overseas market. Actively followed up with customer needs through domestic and international travels and regular in-person and remote meetings, identifying discrepancies in project management, coordinating team resources, and engaging in process improvement. Adept at reviewing, negotiating, reporting, and documenting through task scheduling, coordinating travel arrangements and meetings with relevant stakeholders. Proficient at utilizing Microsoft programs (Excel, Word, PPT) and software programs (SAP, Visual Outcomes), demonstrating the ability to learn quickly in an organized manner.
Overview
13
13
years of professional experience
Work History
Online Business Owner
Lea Choi
Seoul
01.2020 - 07.2024
- Developed comprehensive business plan to launch online business
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Created and managed website content, including uploading top-of-funnel contents, writing product descriptions, managing customer reviews, and producing promotional materials
- Analyzed web traffic data to identify trends in customer behavior and develop strategies to optimize conversation rates from visitors to customers
- Researched and identified target markets for the sales of digital products
- Implemented customer service policies to ensure satisfaction with online purchases
- Monitored customer feedback on social media channels for insights into product performance
- Managed financial operations related to the online business, including budgeting, forecasting, payments processing, invoicing, and taxes
- Developed a loyalty program for returning customers that included incentives such as discounts or free product options
- Corresponded with online customers via electronic mail, telephone or other electronic messaging
Human Service Intern
Griffith Health Clinics
Gold Coast, QLD
02.2024 - 06.2024
- Conducted psychosocial assessments and progress evaluations on client needs and circumstances toward goals outlined in treatment plans
- Prepared documents necessary to initiate, continue, and modify public assistance
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care and led Multidisciplinary Case Conference in the clinical setting
- Organized and maintained case records in accordance with agency policies and procedures
- Participated in regular team meetings and individual supervision to discuss cases, review progress notes, and strategize interventions
- Liaised with community and governmental agencies to advocate for clients' cases and offer additional support to clients
- Interviewed applicants to verify information eligibility for public assistance
- Documented client information accurately within a database system while adhering to data entry protocols
Mental Health Case Manager
Richmond Fellowship Queensland
Gold Coast, QLD
02.2023 - 06.2024
- Coordinated referrals and empowered patients to negotiate with service providers and make decisions on their behalf
- Attended to phone calls and service inquiries
- Performed outreach activities by accompanying support workers and participating in the organization's Transitional Recovery Service(TRS)
- Participated in case reviews and provided input based on observations from visits with clients or families
- Assisted clients with the completion of forms or applications related to accessing services or benefits
- Assisted administration tasks by sourcing services for NDIS clients and organizing NDIS documentation and budgets, liaising with local area coordinators
- Prepared reports summarizing activities conducted during the placement period
- Attended meetings and participated in staff development training activities
Account Manager - B2B Business Development
Hansol Paper
Seoul
04.2018 - 06.2022
- Developed and implemented strategies to increase sales and market share in the assigned regions
- Negotiated contracts with customers (wholesalers, end users, vendors) to maximize profitability in collaboration with overseas agencies and the company's branch in China
- Developed and significantly grew the assigned market by 200% within the first year through customized product development, which led to the commendation award by the company CEO
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Drove the entire sales cycle from prospecting to closing deals, liaising with over 50 clients overseas and actively following up with customer feedback through international travels and weekly remote meetings
- Conducted market research and analysis to identify new opportunities for business growth
- Created detailed reports on product performance, competitive landscape, pricing trends
- Prepared monthly progress reports on account status, including sales pipeline updates and forecast projections
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition
- Collaborated with internal teams such as procurement, quality control, accounting, and logistics to coordinate business operations and schedules to reflect desired productivity targets
- Responded promptly to customer inquiries regarding products and services offered by the company
- Analyzed customer feedback received for further improvement of products and services and resolved quality claims in liaison with the quality control team
- Managed database in SAP program for order entry, production and shipping scheduDeveloped and implemented strategies to increase sales and market share in the assigned regions
- Negotiated contracts with customers (wholesalers, end users, vendors) to maximize profitability in collaboration with overseas agencies and the company's branch in China
- Developed and significantly grew the assigned market by 200% within the first year through customized product development, which led to the commendation award by the company CEO
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Drove the entire sales cycle from prospecting to closing deals, liaising with over 50 clients overseas and actively following up with customer feedback through international travels and weekly remote meetings
- Conducted market research and analysis to identify new opportunities for business growth
- Created detailed reports on product performance, competitive landscape, pricing trends
- Prepared monthly progress reports on account status, including sales pipeline updates and forecast projections
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition
- Collaborated with internal teams such as procurement, quality control, accounting, and logistics to coordinate business operations and schedules to reflect desired productivity targets
- Responded promptly to customer inquiries regarding products and services offered by the company
- Analyzed customer feedback received for further improvement of products and services and resolved quality claims in liaison with the quality control team
- Managed database in SAP program for order entry, production and shipping schedule management, stock monitoring, and profit trackingle management, stock monitoring, and profit tracking
International Marketing Intern
Four Seasons Laboratory
Seoul
08.2017 - 10.2017
- Assisted personnel with day-to-day marketing tasks and coordinating activities
- Organized promotional events such as webinars, conferences, and trade shows
- Compiled data on customer demographics, preferences, and buying habits to help marketing teams target strategies
- Managed online sales platform by uploading product images and information and communicating with potential buyers
- Developed content and promotional materials for various campaigns
- Collaborated with designers on creating visuals for campaigns
- Analyzed market trends to identify potential opportunities
International Volunteer
Plan Korea
Seoul
04.2011 - 07.2011
- Provided assistance to staff in the daily operations of the organization
- Entered data into computer systems, updating records and files with new information in organizational databases
- Sorted mail and answered phone calls to assist with administrative needs
- Assisted paperwork and research regarding supporting underprivileged children in developing countries
- Translated documents and correspondence written in foreign languages
- Conducted research on various global health issues, such as poverty, education, and access to healthcare
Education
Master of Arts -
Griffith University
Gold Coast06-2024
Bachelor of Arts - Chinese Literature And Language
Korea University
Seoul02-2018
Skills
- Customer and stakeholder relationship management
- Market research and customer feedback analysis for developing and executing business strategies
- Collaboration with various departments to tailor solutions that meet clients’ specific needs, such as quality claim settlement, product development, and cost reduction
- Revenue generation through developing new business opportunities while meeting compliance requirements
- Time management throughout the entire sales cycle of forecasting orders, closing deals, scheduling production and delivery, and reporting monthly performance
- Social media outreach skills of driving traffic to the business website, building relationships, increasing brand awareness, and generating leads
- Program development for social services and educational services
Timeline
Human Service Intern
Griffith Health Clinics
02.2024 - 06.2024
Mental Health Case Manager
Richmond Fellowship Queensland
02.2023 - 06.2024
Online Business Owner
Lea Choi
01.2020 - 07.2024
Account Manager - B2B Business Development
Hansol Paper
04.2018 - 06.2022
International Marketing Intern
Four Seasons Laboratory
08.2017 - 10.2017
International Volunteer
Plan Korea
04.2011 - 07.2011
Master of Arts -
Griffith University
Bachelor of Arts - Chinese Literature And Language
Korea University
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