Yuka Le
Summary
Proven Email Deliverability Manager in APAC region at Epsilon, proficient in crafting IP warm-up plans and enhancing email delivery efficiency. Excelled in team collaboration and problem-solving, significantly improving client satisfaction. Fluent in Japanese, demonstrating exceptional customer service skills. Eager to leverage detail-oriented approach and fast-learning capabilities to drive successful outcomes.
Overview
25
25
years of professional experience
Work History
Email Deliverability Manager
Epsilon
08.2013 - 06.2024
- Provided consultation with internal and external clients
- Assisted and provided guidance to clients
- Crafted IP warm up plans based on clients' needs
- Monitored email deliveries on daily basis
- Troubleshooting and problem solving
- Provided weekly & monthly reports
Local Delivery Manager
Orange Business Services
03.2006 - 08.2013
- End-to-end order management
- Implemented new services and migrated existing services
- Data integrity
- Execution of expedited and escalated orders
- Liaised and coordinated with clients, Telco and other stakeholders
- Order status tracking
- Trained and assisted new hires for country specifics
Global Cessation Manager
Orange Business Services
07.2003 - 05.2005
- End-to-end order management
- Disconnection of network services
- Data integrity
- Execution of expedited and escalated orders
- Liaised and coordinated with clients, Telco and other stakeholders
- Order status tracking
- Trained and assisted new hires for country specifics
Housekeeper
Takakura Hotel Fukuoka
11.2002 - 03.2003
- Cleaned guest rooms and corridors
- Vacuumed carpeted areas and mopped bathroom floors
- Replaced towels, linens and other items used
- Bed making & restocking items for mini bars and bathrooms
- Collaborated with other housekeeping staffs to complete some tasks efficiently and effectively.
Receptionist
London Palace Superbowl
09.2001 - 10.2002
- Greeted customers and contractors
- Provided friendly and knowledgeable assistance
- Took appointments for birthdays and corporate events
- Answered phone promptly and directed incoming calls to correct managers
- Handled cash, and assisted in banking
- Kept reception area and facility clean and neat
Outbound Telemarketer
Ronin Corporation
10.1999 - 08.2001
- Cold called over potential customers
- Data integirity
- Maintained quality services
- Set up appointments with interested customers according to schedule availability
Education
Certificate III - Health Services Assistance
TAFE Queensland
Southport, QLD01.2025
Skills
- Teamwork & Working independently
- Customer service
- Detail focused
- Japanese language (Native)
- Fast learner and can-do attitude
- Eager to expand new skills and knowledge
References
Available upon request
Timeline
Email Deliverability Manager
Epsilon
08.2013 - 06.2024
Local Delivery Manager
Orange Business Services
03.2006 - 08.2013
Global Cessation Manager
Orange Business Services
07.2003 - 05.2005
Housekeeper
Takakura Hotel Fukuoka
11.2002 - 03.2003
Receptionist
London Palace Superbowl
09.2001 - 10.2002
Outbound Telemarketer
Ronin Corporation
10.1999 - 08.2001
Certificate III - Health Services Assistance
TAFE Queensland
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