Yuka Matsumura
Summary
5 years of experience in working as Barista and FOH in Australia and Japan, also have 9 years of experience in the Hospitality field.
Friendly team player dedicated to making delicious specialty coffee beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of specialty coffee. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Barista and FOH
TAOCA COFFEE
2020.10 - 2022.12
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Recommended products (coffee beans, coffee brewing equipments) based on solid understanding of individual customer needs and preferences.
Barista
Bellissimo Coffee
2019.05 - 2019.09
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Operated espresso machines to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista and FOH
Mock Turtle Cafe
2018.10 - 2019.03
- Made espresso based coffee of quality as fast as possible
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
FOH
Vermillion Cafe
2017.03 - 2018.09
- Took customers' orders in English and Japanese, prepared beverages, served food items, cleaned tables, and restocked bar for maximum efficiency.
- Greeted customers and provide positive interactions in a friendly and courteous manner to facilitate brand loyalty.
- Maintained a safe, clean, and professional workspace and appearance at all times.
Education
Bachelor of Communications - International And Intercultural Communication
Ryukoku University
Kyoto,Japan03.2018
Skills
- Coffee brewing & extraction
- Espresso Machine Operation and Maintenance
- Latte art
- Coffee Grinding
- Friendly customer service
- Inventory Management
- Clean and Sanitize
- Operational Efficiency
- High-Volume Environments
- Multitasking
- Time management
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Barista and FOH
TAOCA COFFEE
2020.10 - 2022.12
Barista
Bellissimo Coffee
2019.05 - 2019.09
Barista and FOH
Mock Turtle Cafe
2018.10 - 2019.03
FOH
Vermillion Cafe
2017.03 - 2018.09
Bachelor of Communications - International And Intercultural Communication
Ryukoku University
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