Yuka Sonoda

Key Achievement:

Reduced personnel cost by 0.5 headcount by stepping into cross-divisional role to review and improve workflow and efficiency.

Responsibilities:

・Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

・Maintained company confidence and protected business operations by keeping sensitive information confidential.

・Managed daily invoices, reports and proposals.

・Tackled and addressed top-level, high-priority issues with professional administrative discretion.

・Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.

Outline:
Played an integral role as Salesforce specialist and supported 20+ sales staff across ANZ and South East Asia.
Key Achievements:

・Led training for over 20 sales staff on Salesforce Lightning as SME (Subject-Matter-Expert) across Australia and South East Asia.

・Shortened turnaround time for contract generation by 1 business day.

Key Responsibilities:

・Led monthly renewal meeting, took minutes and immediately distributed minutes to make sure all staff work on action points.

・Coached sales team for the seamless transition with the Salesforce implementation project.

・Organized marketing events.

Outline:
Provided back-office support to sales teams, and led internal system migration projects that arose from the merger of Thomson and Reuters.

Key Achievements:
・As SAP SME (Subject-Matter Expert), led the seamless transition from the old system to SAP in a global Implementation Project.

・Made zero-claim record with a top customer with a year-long invoice issue by fixing all errors in a month.

・Led SAP training for over 100 end users with SAP implementation project.
・Conducted User Acceptance Testing to fix more than 50 defects, and made sure template is properly localized for Japanese customers.
・Implemented database project by bringing 1000+ customers into one consolidated database kept in 10+different databases.

Outline:

Provided secretarial support for the IT department head and expats.

Achievements:

・Led tested and introduced Webex meeting for the first time to IT Department of 30 staff.

Key Responsibilities:

・Created and introduced Sharepoint dashboard to the IT Project team including 3 VPs. Organized 4 internal workshops in 10 months with success.
・Attended expats and visitors with their flight and　accommodation.

Outline:

・Provided secretarial support to German CEO and Vice President

Key Responsibilities:

・Reviewed contract with corporate accountant and saved 10% upon renewal

・Lead relocation project to move from shared office to company’s own office

・Attended meetings as an interpreter with Japanese top brewery companies such as Asahi Breweries.