Yuka Yamamoto
Summary
Adaptable Hospitality Specialist with more than 2.5 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
Overview
6
6
years of professional experience
Work History
Barista And All Rounder
THE BAGEL SHOP
2023.11 - 2024.03
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
Club Pasha
2020.10 - 2023.08
- Remembered all the regular customer's name and order, resulting in increasing numbers of repeat customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Receptionist
Hotel Mystays Fuji Onsen Resort
2019.02 - 2020.06
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Responded to inquiries from callers and customers seeking information both in English and Japanese.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided exceptional customer service, resulting in a high percentage of positive reviews.
Receptionist
HOTSPRING SPA AND HOTEL
2018.06 - 2019.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of English Literature - Feminism
Tsuru University
Yamanashi, Japan03.2023
Skills
- Friendly and outgoing
- Team Player with can-do attitude
- Cash Handling
- Opening and closing duties
- Native Japanese speaker
- Proficient English speaker
- Hospitality service expertise
Hobby
Japanese Tea Ceremony: Able to make Matcha in authentic and professional way.
Timeline
Barista And All Rounder
THE BAGEL SHOP
2023.11 - 2024.03
Waitress
Club Pasha
2020.10 - 2023.08
Receptionist
Hotel Mystays Fuji Onsen Resort
2019.02 - 2020.06
Receptionist
HOTSPRING SPA AND HOTEL
2018.06 - 2019.01
Bachelor of English Literature - Feminism
Tsuru University
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