Yukano Nashiro
EDWARDSTOWN,SA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Small Business Owner
Japanese Tutoring (Bunny in the cafe/うさぎ国数塾)
EDWARDSTOWN, SA
01.2022 - Current
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Set pricing structures according to market analytics and emerging trends.
- Established partnerships with other businesses in related industries for mutual benefit.
- Created budgets and monitored expenses to stay within budget limits.
- Met with service vendors or product suppliers to facilitate delivery.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Designed detailed business plans to outline finances, goals and operations of company.
- Analyzed market trends to inform product offerings and pricing decisions.
- Formed and sustained strategic relationships with clients.
Restaurant Waiter
Nagomi Japanese kitchen
Adelaide, SA
02.2020 - 02.2022
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Calculated charges, issued table checks and collected payments from customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers about specials, upselling additional food and drink items.
Receptionist
Nashiro Dental Clinic
Japan, Okinawa
02.2017 - 12.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
Store Front Staff Member
Cafe Endless
Japan, Kanagawa
02.2015 - 01.2017
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
- Maintained a clean and organized store environment.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Improved customer service feedback scores through outstanding service.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
ADVANCED CERTIFICATE IN PSYCHOLOGY & COUNSELLING - Psychology
The Career Academy
Melbourne, VIC03-2025
Bachelor of Tourism, Hospitality, and Event management - Tourism, Event, And Hospitality
TAFE
Adelaide01-2023
Skills
- Customer Service
- Order Accuracy
- Menu Recommendations
- Point of Sale (POS) system operations
- Service Quality
Languages
English
Professional
Japanese
Native/ Bilingual
Timeline
Small Business Owner
Japanese Tutoring (Bunny in the cafe/うさぎ国数塾)
01.2022 - Current
Restaurant Waiter
Nagomi Japanese kitchen
02.2020 - 02.2022
Receptionist
Nashiro Dental Clinic
02.2017 - 12.2018
Store Front Staff Member
Cafe Endless
02.2015 - 01.2017
ADVANCED CERTIFICATE IN PSYCHOLOGY & COUNSELLING - Psychology
The Career Academy
Bachelor of Tourism, Hospitality, and Event management - Tourism, Event, And Hospitality
TAFE
Similar Profiles
Helena ZhangHelena Zhang
New Media Editor & Graphic Editor at 国际数字之都New Media Editor & Graphic Editor at 国际数字之都
Amélie ZerahAmélie Zerah
Jounaliste Freelance at ゆうゆうtimeJounaliste Freelance at ゆうゆうtime
Sota WatanabeSota Watanabe
FOH / Barista /Assistant to the Owner at Japanese Cafe JANKENFOH / Barista /Assistant to the Owner at Japanese Cafe JANKEN