Yukesh Lama
Customer Service
Sydney,Australia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Team Leader
Samhwa plastic
Daegu, Gyeongsan
04.2022 - 11.2023
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Offered training and support to keep team members motivated and working toward objectives.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Teacher
Alpha Korean language School
Bhaktapur, Kathmandu
01.2021 - 03.2022
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Consultant
Alpha Korean Language School
Bhaktapur, Kathmandu
2017.01 - 2020.06
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions.
Salesperson
Ansar Gallery
Doha, Qatar
04.2015 - 01.2016
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customers from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
Education
High School Diploma -
Arunima Higher Secondary School
Kathmandu01.2015
GED -
Seabird International College
Bhaktapur01.2014
Skills
- Attention to Detail
- Work Planning and Prioritization
- Coaching and Mentoring
- Overseeing Daily Activities
- Teamwork and Collaboration
- Issue Resolution
Languages
English
Full Professional
Korean
Professional
Hindi
Professional
Nepali
Native/ Bilingual
Japanese
Elementary
Timeline
Team Leader
Samhwa plastic
04.2022 - 11.2023
Teacher
Alpha Korean language School
01.2021 - 03.2022
Consultant
Alpha Korean Language School
2017.01 - 2020.06
Salesperson
Ansar Gallery
04.2015 - 01.2016
High School Diploma -
Arunima Higher Secondary School
GED -
Seabird International College
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