YuKIKO ITO
Kellyville,New South Wales
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Eden Gardens. Excelled in enhancing customer satisfaction through exceptional service. Demonstrated proficiency in cash handling and complaint resolution, contributing to a 20% increase in guest retention. Skilled in fostering guest engagement and maintaining high standards of cleanliness and food safety.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Eden Gardens
Macquarie Park, NSW
08.2024 - 12.2024
- Served food and beverages to patrons and confirmed complete orders.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Took accurate food and drink orders, using a POS ordering software system.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Cafe Worker
May Gibbs' Nutcote
Neutral Bay, NSW
05.2024 - 08.2024
- Cleaned tables in the dining area before and after customer seating.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Brewed and served coffee and tea with preferred add-ins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Took accurate food and drink orders, using a POS ordering software system.
Restaurant Waiter
Taruhachi Bento
North Sydney, NSW
04.2024 - 08.2024
- Served food and beverages to patrons and confirmed complete orders.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
Education
Tourism And Hospitality
Travel And Conductor College
Tokyo, Japan07-2023
Business
TUDA School of Business
Tokyo, Japan03-1991
English Language
Greenwich
Sydney, NSWSkills
- Complaint resolution
- Allergy awareness
- Customer service
- Cleanliness
- Alcoholic beverage service
- Food safety awareness
- Service quality
- Seating management
- Cash handling
- Food service delivery
- Table setting
- Dessert recommendations
- Guest engagement
- Problem-solving
Affiliations
- I am healthy and physically fit.
Accomplishments
- I am a hard worker. The manager in Eden Garden called me "Super KIKO"
Certification
- RSA certificate (09 October 2023)
- Food handle Basics (06 August 2024)
Timeline
Restaurant Waiter
Eden Gardens
08.2024 - 12.2024
Cafe Worker
May Gibbs' Nutcote
05.2024 - 08.2024
Restaurant Waiter
Taruhachi Bento
04.2024 - 08.2024
Tourism And Hospitality
Travel And Conductor College
Business
TUDA School of Business
English Language
Greenwich
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