Experienced tour coordinator and branch manager with over 10 years of expertise in inbound travel, itinerary planning, supplier negotiation, and customer service. Proven leadership in managing multiple international branches, developing B2B and B2C travel products, and fostering strong relationships with Japanese travel agencies. Seeking to contribute my skills and knowledge to the promotion of the Gold Coast as a premier travel destination.
Customer service
Money handlingInbound Tour Operations
Itinerary Planning & Quoting
Supplier Negotiation
Customer Relationship Management
Cross-cultural Communication
Staff Training & Recruitment
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Fluent in Japanese and English
Team leadership
Decision-making