Yuko Shingai
Joondanna,WA
Summary
Experienced with sales support and administrative tasks, ensuring smooth operations and team productivity. Utilizes organizational skills and manage schedules and maintain accurate records. Knowledge of coordinating sales activities and fostering collaborative team environments.
Overview
29
29
years of professional experience
Work History
Cleaner
Eco Cleaning Bird
10.2023 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Online Personal Shopper
BUYMA
04.2018 - Current
- Developed professional relationships with customers to establish repeat business and increase trust.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided product advice to customers to help select most suitable items for individual needs.
- Communicated with vendors to stay informed of new products and stock availability.
- Created attractive displays to attract more customers and increase sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Gained customer trust for receiving good reviews and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Cleaner
Koko Domestic Cleaning Services
01.2022 - 10.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Sales Administrative Assistant
Leinster Auto Services Ltd
01.2016 - 10.2019
- Wide Vehicle licensing experience in business environment
- Processing transferring vehicle and licensing with the government system (Dealer Online).
- Managing inventory of the cars on site.
- Processing the banking
- Prepare statements to be reviewed on a monthly basis
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Sales and Marketing Administrative Assistant
Hewlett-Packard Japan, Ltd.
09.2003 - 12.2005
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Schedule and coordinate meetings, appointments, and travel arrangements for directors and team members.
- Processed accounts receivable and accounts payable using by company system.
- Handling confidential tasks and making routine office tasks as efficient as possible.
- Provide administrative support in a timely and courteous manner.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Established administrative work procedures to track staff's daily tasks.
Sales Administrative Assistant
Hitachi Electronics Services Co,Ltd.
06.2001 - 06.2003
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created detailed expense reports and requests for capital expenditures.
- Managing clients’ daily basis reports and providing quotes and invoices.
- Made travel arrangements for management and executive staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Perform general administrative duties provide back up to Traffic as well as shared receptionist duties
Sales Administrative Assistant
OHKURAYA Juutaku Co,Ltd.
04.1996 - 03.2000
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Processed accounts receivable and accounts payable.
- Created detailed expense reports and requests for capital expenditures.
- Maintained files, inventory, mail and database systems
- Entered numerical data into databases in a timely and accurate manner.
- Made travel arrangements for management and executive staff.
- Answered telephone inquiries from clients, Venders and the public.
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Perform general administrative duties including filing, faxing and copying; provide back up to Traffic as well as shared receptionist duties
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Business Administration
Teikyo University Junior College
Tokyo, Japan03.1996
Skills
- Proposal Development
- Office Support
- Workflow Processes
- Patience and empathy
- Invoice processing
- Microsoft office
- Strong organization
- Inventory coordination
- Organizational skills
- Telephone and email etiquette
- Document and file management
Languages
Japanese
Native or Bilingual
Timeline
Cleaner
Eco Cleaning Bird
10.2023 - Current
Cleaner
Koko Domestic Cleaning Services
01.2022 - 10.2023
Online Personal Shopper
BUYMA
04.2018 - Current
Sales Administrative Assistant
Leinster Auto Services Ltd
01.2016 - 10.2019
Sales and Marketing Administrative Assistant
Hewlett-Packard Japan, Ltd.
09.2003 - 12.2005
Sales Administrative Assistant
Hitachi Electronics Services Co,Ltd.
06.2001 - 06.2003
Sales Administrative Assistant
OHKURAYA Juutaku Co,Ltd.
04.1996 - 03.2000
Associate of Arts - Business Administration
Teikyo University Junior College
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