Yuko Yamakawa
Hurstville,NSW
Summary
Ability to respond to and resolve customer needs from current and previous work experience. Caring and considerate customer service developed over many years in the hospitality industry.
- Friendly, Punctual, and overall productive team player.
- Work equally well independently or as part of a team.
- OH&S awareness, trained.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bus Driver /Tour Guide
PINA Australia
Beaconsfield, NSW
07.2017 - 02.2024
- Drive a minibus between airports and accommodations for tourists and students from Japan.
- While driving, talk with customers and provide them with the information they need during their stay in Sydney.
- Take customers to weddings, conferences, and meetings. On sightseeing tours, drive a bus around tourist attractions, and explain the highlights.
- Select the best and most efficient route to ensure jobs run smoothly, and tasks are completed on time.
- General customer care and assistance in resolving issues such as lost or damaged checked baggage, and flight cancellations or delays.
Cook
YAYOI (Plenus Pty.Ltd.)
Sydney CBD, NSW
12.2021 - 12.2022
- Cooked and served a variety of dishes according to recipes in a fast-paced environment.
- Collaborated with a team to ensure that main items ordered from the same table were served at the same time.
- Ordered from suppliers, restocked, and maintained all ingredients and kitchen supplies.
- Labeled all food stocks and preparation.
- Food presentation, with attention to detail.
- Washed dishes and utensils, cleaned kitchen equipment, and sanitized in the kitchen.
- Paid attention to food contamination, such as biological, chemical, physical, and cross-contamination from utensils, raw food, and food waste.
Bus Driver /Tour Guide
Atsu Automotive Services
St Leonards, NSW
04.2011 - 10.2014
- Same as PINA Australia.
Hall Staff Member
Manmaruya
Hurstville, NSW
05.2011 - 12.2012
- Responded to customers from general inquiries to avoidance of food allergies.
- Served dishes, cleared tables, and wiped down tables.
- Operated the EFTPOS machine, handled cash, and answered the phone calls for take-away orders.
- Provided friendly and attentive services.
- I washed the dishes and cleaned the restaurant.
- Assisted kitchen staff with preparations as needed.
Hall Staff Member
Sushi Honpo
Carlton, NSW
02.2009 - 07.2010
- Same as Manmaruya in Hurstville
Cook
Manmaruya
Campsie, NSW
07.2009 - 12.2009
- In charge of cooking ramen and udon noodles in a fast-paced environment.
- Prepared and cooked according to the recipe.
- Collaborated with a team to ensure that main items ordered from the same table were served at the same time.
- Cooked according to the requests of customers with allergies.
- I washed the dishes and utensils, and served noodles to the tables as needed.
- Maintained safe food handling, cleanliness, work safety, and sanitation standards.
Bus Driver /Tour Guide
TP Oceania (formerly CS Coach Services)
Banksmeadow, NSW
04.1997 - 10.2009
- Same as PINA Australia
Bus Driver /Tour Guide
Southern Cross Limousine
Double Bay, NSW
05.1995 - 03.1997
- Same as PINA Australia
Education
Incomplete - Certificate III in Commercial Cookery
TAFE NSW
Loftus, NSW12-2023
High School Diploma -
Sasebo Commercial High School
Nagasaki, Japan03-1986
Skills
- Safety practices
- Passenger safety
- Defensive driving
- Route schedule adherence
- Attention to detail
- Team collaboration
Accomplishments
Award 'Excellent Driver' by DECA
Certification
- HC Driver Licence
- Motorcycle Licence
- Public Passenger Driver Authority
- CPR Certificate
- Responsible Service of Alcohol Certificate
- Food Handler Basic Certificate
Timeline
Cook
YAYOI (Plenus Pty.Ltd.)
12.2021 - 12.2022
Bus Driver /Tour Guide
PINA Australia
07.2017 - 02.2024
Hall Staff Member
Manmaruya
05.2011 - 12.2012
Bus Driver /Tour Guide
Atsu Automotive Services
04.2011 - 10.2014
Cook
Manmaruya
07.2009 - 12.2009
Hall Staff Member
Sushi Honpo
02.2009 - 07.2010
Bus Driver /Tour Guide
TP Oceania (formerly CS Coach Services)
04.1997 - 10.2009
Bus Driver /Tour Guide
Southern Cross Limousine
05.1995 - 03.1997
- HC Driver Licence
- Motorcycle Licence
- Public Passenger Driver Authority
- CPR Certificate
- Responsible Service of Alcohol Certificate
- Food Handler Basic Certificate
Incomplete - Certificate III in Commercial Cookery
TAFE NSW
High School Diploma -
Sasebo Commercial High School
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