Yukun Xu

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.

⚫ Providing customer service, including receiving and completing customer orders as per

requests

⚫ Managing inventory to maintain a healthy stock level at the shop

⚫ Preparing ingredients needed for making tea and coffee

⚫ Conducting shop opening to get ready for the service and shop closing for the day

⚫ Maintaining a clean and sanitized environment

⚫ Providing customer feedback and escalating any issues to the management team