Yuliana Usme
Sydney,NSW
Summary
Business administrator and marketing management specialist, currently pursuing a Master's in Digital Marketing and Sales. With over 10 years of expertise in the financial sector and proficiency in agile methodology.
I am a visionary professional with a strong sense of commitment and passion for my work. Perseverance, proactivity, and a high level of organizational skills define my approach. I am dedicated to achieving set goals, and the challenges assigned to me serve as a source of motivation.
Overview
13
13
years of professional experience
Work History
Project Development & Office Manager
Australia Group
Sydney, NSW
05.2023 - Current
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Coded and entered daily invoices with in-house accounting software.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Team Leader
TUYA S.A.
Medellin, Colombia
02.2021 - 08.2022
- Negotiation with partners for financial portfolio:
- Facilitation of BIN activation with franchises, networks, and other entities involved in card activation.
- Conceptualization and implementation of a financial portfolio for Surtimayorista clients within the Grupo Éxito.
- Definition of a value proposition through testing with potential clients.
- Management of internal stakeholders and partners.
- Oversight of technical and business teams, budgeting, goal-setting, and other functions aimed at increasing the value of financial products in the portfolio
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented changes in response to changing business needs or customer demands.
Product Analyst
TUYA S.A.
Medellin, Colombia
09.2017 - 02.2021
- Supporting project management through profitability analysis, process improvement, and developments:
- Planning and directing projects for the maintenance of Tarjeta Éxito customers.
- Building relationships with stakeholders from each party, ensuring an understanding of their scope and needs.
- Reviewed customer quotes and return reports, creating weekly summaries for product teams.
- Analyzed usage patterns to determine trends in customer behavior.
- Analyzed customer data to identify trends for product quality issues.
- Recommended launch strategies to improve product line decisions.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
Operations Leader
TUYA S.A.
Medelllin, Colombia
03.2011 - 08.2013
- Team leadership in reconciliation and compensation with MasterCard franchise, Grupo Éxito, RBM, PSE, Cardif and Sura insurers, payment approval, adjustments in bank accounts, and handling chargebacks and fraud processes with reconciled entities.
- Created detailed reports on operational performance metrics for upper management review.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified opportunities for cost savings through improved resource utilization or streamlined processes and systems implementation.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
Education
Specialist - Marketing Management Specialist
Politécnico GranColombiano - 2019
Colombia11-2019
Bachelor of Administrative Studies - Business Administration
Politecnico GranColombiano
Colombia11-2014
Master - Master in Marketing Management, Sales And Digital
IEBS - Actual
SpainSkills
- Leadership
- Achievement
- Orientation
- Customer Focus
- Goal-oriented
- Solution-driven
- Organizational Skills
- Administrative Support
- Office Management
Additional Information
HUMAN RESOURCES MANAGEMENT COURSE - SENA - 2015
BUSINESS ADMINISTRATION - Politécnico Gran Colombiano - 2014
TECHNOLOGIST IN BANKING AND FINANCIAL INSTITUTIONS MANAGEMENT - SENA - 2012
References
- Claudia Wolff, Product Director, Tuya, +573117628793
- Isabel Echavarría, Risk Analyst, ISA, +573007142093
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Project Development & Office Manager
Australia Group
05.2023 - Current
Team Leader
TUYA S.A.
02.2021 - 08.2022
Product Analyst
TUYA S.A.
09.2017 - 02.2021
Operations Leader
TUYA S.A.
03.2011 - 08.2013
Specialist - Marketing Management Specialist
Politécnico GranColombiano - 2019
Bachelor of Administrative Studies - Business Administration
Politecnico GranColombiano
Master - Master in Marketing Management, Sales And Digital
IEBS - Actual
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