Yuliia Akopian
Mentone
Summary
My name is Yuliia - I am dedicated and passionate job seeker. With a strong background in administrative support and customer service, I bring the experience of managing reception duties with precision to ensure seamless daily operations and client satisfaction. Exceptional planning, problem-solving, and communication skills make myself highly efficient in any work environment.
Overview
4
4
years of professional experience
Work History
Real Estate Receptionist
Professionals Whiting & Co Real Estate
Melbourne, VIC
03.2025 - Current
- Processing incoming correspondence, directing messages to appropriate personnel for prompt action.
- Managing all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Responding to inquiries from callers seeking information.
- Providing clerical support to company employees by copying, faxing, and filing documents.
- Maintaining confidentiality of information regarding clients and company.
- Assisting with onboarding new clients and securing paperwork completion.
- Maintaining visitor log for entering and leaving facility for security purposes.
- Sorting, receiving, and distributing mail correspondence between departments and personnel.
Front Office Receptionist
The Savoy Hotel on Little Collins
Melbourne, Australia
12.2022 - 02.2025
- Website: https://savoyhotelmelbourne.com/
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Managed reservations made online - through the direct website, third parties; created reservations over the hotel phone/walk ins
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Implemented efficient scheduling processes for concierge services, optimizing resource allocation.
- Resolved guest inquiries and complaints promptly
- Trained and mentored new reception staff on hotel policies and customer service best practices.
- Developed knowledge of local attractions and services to provide tailored recommendations to guests.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Handled payments efficiently using company's billing software - collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Food and Beverage Attendant
Shakhtychka Hotel
Banská Bystrica, Slovakia
03.2022 - 06.2022
Food and Beverage Attendant
Aliathon Resort
Paphos, Cyprus
06.2021 - 09.2021
Education
Bachelor - Management, Tourism, Hotel Operations and SPA facilities
University of Presov
05.2022
Erasmus student - Management of hotel operations
Cyprus University of Technology
05.2021
Secondary education - undefined
Lyceum 45
05.2019
Skills
- Strong organizational skills
- Front desk operations
- Customer/Client relations
- Verbal and written communication
- Office administration
- Phone etiquette
- Data entry
- Documentation and reporting
- Microsoft office
- Multitasking and prioritization
- Teamwork
- Problem-solving
- Social Media
Personal Information
- Title: Receptionist
- Date of Birth: 22/07/2002
- Nationality: Ukrainian
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Slovak
Limited Working
Timeline
Real Estate Receptionist
Professionals Whiting & Co Real Estate
03.2025 - Current
Front Office Receptionist
The Savoy Hotel on Little Collins
12.2022 - 02.2025
Food and Beverage Attendant
Shakhtychka Hotel
03.2022 - 06.2022
Food and Beverage Attendant
Aliathon Resort
06.2021 - 09.2021
Bachelor - Management, Tourism, Hotel Operations and SPA facilities
University of Presov
Erasmus student - Management of hotel operations
Cyprus University of Technology
Secondary education - undefined
Lyceum 45