Yuliya Khvan

• Review and verification of Customer Identification Form/Sunverify and Identification Documents (as per Suncorp policy). Identify a customer's GCIS and Party ID linked to a submission. Completion of KYC. Ensure a customer's details are consistent across Apply Online, Home Loan Application and CRM
• Review and cross check of Home Loan Application, Valuation, Title Search, FILL (additional supporting documents depending on a loan purpose: Contract of Sale, Draft Transfer, Court order, Bank statement). Roll back to an appropriate area if inconsistent, insufficient or does not align with the documentation procedure and KMs
• Completion of a variety of tasks (Structure Solution, Enrichment, Review of Credit, Credit Failure, lost submissions) and data entry in BPM and CBP (including cross check of account configuration, UDM against Apply Online)
• PEXA, Sunpolicy creation
• Completion of Quality Surveys
• Communication with assessors, brokers and BDMs if required
• Quality Score 95% and above. 100% Oct 2023. 98,35% Jan 2024. Milestone Mastery Award Jan 2024

• Reviewed Home Loan Application, Broker Checklist completeness as per policy (correct form version, page numbers, Interview Requirements, Responsible Lending etc)
• Checked ID meets requirements (as per policy) & an applicant's details on abovementioned forms matches ID
• Set up a customer profile in MyClient
• Performed KYC collect, KYC authorisation
• Completed skeleton in CRS/FinnOne (including document upload)
• Identified missing documentation (depending on loan purpose: income, assets & liabilities verification) & raised Missing Information Request in MATE (communication with a broker)
• Ordered Title Search (Equifax) & Valuation (ValEx)
• Completed KYC Responsible Lending Form, Postcode Check
• Communicated with Assessor team before an application submission to a bank
• Processed Individual & Non-individual (Company, Trust) Home Loan
• Productivity on average 110% at required 90% with 95% accuracy (confirmed monthly figures). December 2022 Quiet Achiever
• Cross trained in Securitisation, Document Examination units
• Performed Digital Document Upload

• Insurance/hospital claims and invoices, PVA forms.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Completed data entry tasks with accuracy and efficiency.
• Classified, extracted, checked and verified input data against original documents.
• Kept optimal quality levels to prevent critical errors and support team performance targets.

Group and private tours provider to Central Asia 5 Stans: Uzbekistan, Turkmenistan, Tajikistan, Kyrgyzstan and Kazakhstan.

• Responded promptly to customers' calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Handled all aspects of client issues and complaints.
• Provided best deals and well-researched travel options.
• Improved customer satisfaction ratings.
• Negotiated preferred rates with vendors of direct travel, such as car rentals, hotels, and airlines.
• Maintained operational proficiency in coordinating travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Managing and processing all travel-related documentation, including payments, itineraries, visas.
• Analyzing and preparing travel budget reports.

Group and private tours provider to Central Asia 5 Stans: Uzbekistan, Turkmenistan, Tajikistan, Kyrgyzstan and Kazakhstan.

• Answered phone promptly and directed incoming calls accordingly.
• Provided general information regarding operations,travel products, visas and passports.
• Greeted incoming visitors and customers professionally and provided friendly assistance.
• Kept working space clean and neat to give visitors positive first impression.
• Corresponded to clients' queries by email.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Managed budgets, appointment scheduling.
• Researched travel options. Monitored market trends and activities to maintain competitive rates and strategies.
• Liaised with hotels, airlines, car rentals and other service suppliers.
• Participated in itinerary planning.
• Made travel arrangements, bookings and reservations.

4 stars, 8 score on Booking.com, convenient location, perfect for business travelers.

• HR department

Assisted human resources and recruiting teams by making job descriptions, scheduling on-site interviews, filling paperwork and providing applicants with information about hotel processes, hours and requirements.

• F&B department

Greeted customers at counter to fulfill requests and answer questions. Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests. Circulated kitchen area to receive work assignments. Participated in an event planning.

• Marketing department

Advertised hotel's services and products through email, phone calls and visits to potential customers. Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate customers to hotel environment. Conducted consumer surveys for use in developing bundled-service packages.

• Housekeeping department

Acquired practical skills in making up rooms. Proved ability to follow established housekeeping standards and successful working within tight deadlines and fast-paced atmosphere. Inspected lobbies, rooms, halls and offices to determine levels of cleanliness. Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars. Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.

Chain of theme fine dining restaurants: Caravan and Sato (middle eastern/uzbek), Izumi (japanese), Ye Olde Chelsea Arms (british), Affresco (italian), Gruzinski Dvorik (Georgian Yard; georgian), Cinara's (uzbek barbeque).

• Took reservations and to-go orders by phone, informed of accurate wait times.
• Answered customer questions about hours, seating and menu information.
• Moved tables and adjust seating to accommodate groups with special requests.
• Assisted managers with quickly resolving service- and food-related issues.
• Informed servers of newly seated parties for speedy service.
• Kept detailed payment records throughout shift to complete cash and card payments.
• Monitored seating area and checked restrooms regularly.

5 stars hotel. Chain: Wyndham Hotels and Resorts.

• Arranged pick-up and drop services for guest at the time of their arrival and departure.
• Making travel arrangements like railway reservation/ cancellation/ amendments, or purchasing air-tickets.
• Organizing half-day or full day sightseeing tours.
• Informed clients of essential travel information, such as travel times, transportation connections.
• Suggested various packages and amenities.