Yuliya Whiston

• Company Overview: Revere Recruitment is a boutique recruitment agency that helps Ecommerce businesses find the most suitable talent for their most niche roles
• End-to-End Recruitment: Managed all stages of recruitment, including consulting on hiring strategies, job ad writing, advertising management, headhunting, and volume recruiting
• Client Acquisition & Account Management: Drove new client acquisition and maintained relationships with existing clients to ensure satisfaction and long-term partnerships, prepare proposals for clients
• Employer Branding & Talent Attraction: Developed employer branding and talent attraction strategies to enhance visibility and appeal to top talent
• Business Operations: Oversaw business operations, including expense management, marketing budgets, and contract negotiations with third parties
• Strategic Consulting: Advised clients on workforce planning and long-term hiring goals, and provided current ecommerce talent market trends and updates

Achievements:

• Implemented employer branding strategies that improved client hiring efficiency by %30
• Acquired high-value clients, contributing to the overall business growth
• Streamlined recruitment processes, reducing time-to-hire, setting up new processes in JobAdder
• Delivered exceptional presentations for C-level executives, showcasing project progress and results.

• Company Overview: Esuite recruitment offers requirement and upskilling services in ecommerce realm including employer branding consultation and services
• 360 recruitment responsibilities
• Market Research: Monitored industry trends and competitors to inform recruitment strategies
• Stakeholder Communication: Ensured alignment with hiring managers, HR teams, and candidates throughout recruitment process
• Assessment & Interviewing: Conducted CV reviews, in-depth interviews, and assessments to evaluate candidates' fit
• Data Tracking: Analysed recruitment metrics to optimise hiring processes
• Employer Branding: Promoted company brand to attract high-quality candidates in eCommerce market
• Team Leadership: Mentored junior recruitment staff, guiding them on best practices and eCommerce recruitment techniques and processes.

Achievements:

• Achieved promotion to Principal Consultant after doubling my first-year target, contributing %70 towards the entire company's yearly revenue
• Proposing a Ukrainian Refugee skills-sharing programme for newly arrived immigrants and connecting them to clients and new opportunities
• Conducted over 150 employer brand market research interviews for our employer branding strategy proposal
• Successfully reverse-marketed candidates, which added %30 to my revenue target
• Successfully extended as an HR service to one of our clients who was going through a team restructure to have 1:1 with their team and provide career counselling and team support
• Implemented better candidate tracking and reporting through Vincere system resulting in faster turnaround times for candidate sourcing
• Increased candidate retention rates by conducting regular follow-ups and offering support throughout their employment journey.
• Optimized the use of recruitment software to improve data tracking, reporting, and analysis capabilities for better decision-making processes.

• A product load specialist plays pivotal role in maintaining speed to market, accuracy in pricing and variations thereof
• Online product and content coordination for Webjet Exclusives brand at www.webjet.com.au and www.webjet.co.nz
• Allocation and inventory management and reporting through Allocation Engine (custom build complex inventory system) WordPress dashboard analytics and Power BI
• Analysing inventory data and implementing new strategies to maximise sales potential
• Liaising with developers to complete data migrating into new database/inventory management system and working closely to develop improved allocation engine for hosting complex itineraries with multiple allotments across AU/ NZ

Achievements:

• Successful delivery of the complex inventory management solution Allocation Engine by acting as a product owner and assisting developers to stay on track
• Successful migration of the entire database into a new system for all existing and archived Australian and New Zealand travel deals, and sales history, which led to a more efficient website and increased online sales by %40
• Collaborated with cross-functional teams to streamline product development processes.
• Trained and provided coaching to 20 team members on the new product functionality.
• Maximized loading efficiency by implementing strategic load planning and organising techniques.

• Company Overview: Webjet Exclusives is packaged travel division of Webjet Ltd, making inspiring travel possible to world's most popular destinations, through tailored tours, cruises and rail journeys that are available online for AU/NZ
• Source the cheapest group airfares through international reservation system
• Secure group booking to make sure efficient cost savings have been achieved
• Liaise and negotiate better rates with partner airlines, hotels, and cruise companies
• Negotiated group rates with Princess Cruises, and several airlines
• Built strong relationships with supplier to resolve any issues or escalations promptly

Achievements:

• Optimised %20 reductions on budget airfare costing yearly
• Fast-tracked reservation of necessary travel deals and processes optimisation through
• Webjet Exclusives is packaged travel division of Webjet Ltd, making inspiring travel possible to world's most popular destinations, through tailored tours, cruises and rail journeys that are available online for AU/NZ
• Due to high performance, was offered a promotion to lead rollout of new inventory system
• Maintained accurate records of transactions, ensuring accountability in all financial exchanges.

• Online Customer Service Executive is responsible for: Process travel booking arrangements, resolve any issues, and support with online business transactions including ticket exchange, refunds, complaint resolutions, fraud management, training new staff members and more
• Offering exceptional customer service in all interactions with customers and internal/external stakeholders equally; Optimising ways of working and suggesting and implementing better customer experience pathways online
• Support various stakeholders with all decisions related to customers' travel plans
• Skills required: proficiency in GDS, Galileo, Travelport, Salesforce, Zendesk, Power BI, IWS and other applications
• Achievement: streamlined an exchange process, contact with customers frequency and fraud escalation steps resulting in %30 customer reduction in customer contact through chat
• Collaborated with team members to create a positive work environment and improve overall customer experience.

• The role as an assistant manager was to provide exceptional customer service and the best possible price across air, car, hotel, and ground transportation reservations, assist the team leader with daily banking, P&L tracking, sales tracking and goal setting for the team, product knowledge, team development and more
• Achieved employee of the month for the territory - 8 times in a year
• Oversaw daily operations for the team, delegating tasks effectively based on individual strengths and workload capacity.

• Responsible for meeting sales targets, product knowledge, inventory and customer service
• Helped customers locate products and checked store system for merchandise at other locations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Tax and Duty-free boutiques onboard Princess Cruises have been named as the 'Best Onboard Shopping Experience' for 11 consecutive years
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.