YUMIAO LI
Perth,WA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Consumer Buying Patterns Order Management POS Operation Summary Skills Tableside Service
Overview
7
7
years of professional experience
Work History
User
Guangzhou Hejun Education Company
07.2021 - 12.2022
- Responsible for operating the official account via social media, introducing students to education consultants
- Maintaining relationships with potential customers
- According different user attributes, different activities are pushed for users to participate, and during the working period, the activity participation rate of operating users has increased by 30% compared with the previous period
- Assist consultants to understand customer needs
- Help advisors increase closing rates
- Provide after-sales service to consultants after the customer reaches a transaction to improve customer satisfaction
Restaurant Waiter
Nunki TEA House
02.2020 - 03.2021
- Greeted customers, provided menus and answered questions about menu items
- Assisted guests with making food and beverage selections
- Took accurate food and drink orders, using a POS ordering software system
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day
- Skillfully use the restaurant's coffee machine to make and sell coffee that satisfies customers
- Coordinate the use of ingredients and beverages at work, and make adjustments when ordering from suppliers
- Responsible for handling takeaway orders, coordinating rider time, and reducing the complaint rate of takeaway customers by 10% in an effective way
- Coordinate the flow and feedback to the boss at work
Restaurant Waiter
Hi Lan Restaurant, Chinese
04.2016 - 01.2020
- Greeted customers, provided menus and answered questions about menu items
- Assisted guests with making food and beverage selections
- Took accurate food and drink orders, using a POS ordering software system
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained
- Use the delivery system to process takeout orders, coordinate rider time, and handle customer queries
- Calculate the daily turnover during work and assist the kitchen to order from suppliers
Education
High School Diploma -
Keystone College of Business & Technology
12.2025
Skills
- Restaurant Operation
- Billing and Payment Processing
- Ordering of goods
Timeline
User
Guangzhou Hejun Education Company
07.2021 - 12.2022
Restaurant Waiter
Nunki TEA House
02.2020 - 03.2021
Restaurant Waiter
Hi Lan Restaurant, Chinese
04.2016 - 01.2020
High School Diploma -
Keystone College of Business & Technology
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