Yumin Choi
Brisbane
Summary
Dynamic serving professional with extensive experience at Korean Beef Restaurant, excelling in guest relations and order taking. Recognized for enhancing customer satisfaction through attentive service and effective complaint resolution. Proven ability to maintain cleanliness and organization while managing high-pressure situations, contributing to repeat business and a positive dining atmosphere.
Developed strong customer service and communication skills in fast-paced dining environment. Proven ability to handle multiple tasks, work under pressure, and ensure customer satisfaction. Seeking to transition into new field where these transferrable skills can be effectively utilized.
Energetic and personable individual with excellent communication and multitasking abilities. Familiar with customer service principles and adept at handling transactions and ensuring guest satisfaction. Committed to creating positive dining experience and fostering welcoming atmosphere.
Overview
2
2
years of professional experience
Work History
Serving Staff Member
Korean Michelin Guide Pork Belly Restaurant
12.2024 - 03.2025
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
- Demonstrated flexibility in work schedule by being available for various shifts as needed, including weekends and holidays.
Hall Staff Member, Cashier
Tous Les Jours Bakery
07.2023 - 03.2025
- Promoted a positive work environment through effective communication and teamwork among hall staff members.
- Acted as a liaison between event organizers, catering staff, and hall management to ensure smooth communication and successful execution of events.
- Handled guest inquiries with professionalism, resolving concerns promptly and courteously.
- Assisted in training new hall staff members, improving overall team performance.
Cashier
Convenience Store
12.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Accountancy - Service Marketing
Soongeui Women's University
Seoul02-2025
Skills
- Cleanliness
- Food preparation
- Order taking
- Guest relations
- Table setting
- Inventory management
visa
Visa Type : Working Holiday (subclass 417)
Expiry Date : 10.04.2026
Timeline
Serving Staff Member
Korean Michelin Guide Pork Belly Restaurant
12.2024 - 03.2025
Hall Staff Member, Cashier
Tous Les Jours Bakery
07.2023 - 03.2025
Cashier
Convenience Store
12.2022 - 06.2023
Bachelor of Accountancy - Service Marketing
Soongeui Women's University
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