Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Receptionist

Yumou Wei

Perth,WA

Summary

Reliable receptionist well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Meticulous receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Receptionist

Grand New Century Kaimei Hotel Nanchang
07.2018 - 01.2019
  • Trained new team members on company procedures, customer service and issue resolution.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Master of Human Resources And Employment Relations

University of Western Australia
Perth, WA
11.2022

Bachelor of Tourism Management

Jiangxi Science And Technology Normal University
Jiangxi, China
06.2019

Skills

  • Business Operations Understanding
  • Telephone Skills
  • Customer and Client Relations
  • Travel Planning
  • Hospitality Service
  • Office Management

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Receptionist

Grand New Century Kaimei Hotel Nanchang
07.2018 - 01.2019

Master of Human Resources And Employment Relations

University of Western Australia

Bachelor of Tourism Management

Jiangxi Science And Technology Normal University
Yumou Wei