Yunesh Pangeni
Adelaide,SA
Summary
With a proven track record at Waiter, I excel in customer service and communication, enhancing client satisfaction and loyalty. Skilled in time management and order accuracy, I adeptly resolve conflicts, boosting repeat business. My proactive approach ensures seamless operations and adaptability in dynamic environments.
Overview
2
2
years of professional experience
Work History
Customer Service
Waiter
01.2023 - 10.2024
- Greeted customers and provided excellent table service, taking and serving food and beverage orders.
- Delivered food to tables promptly and ensured customer satisfaction.
- Assisted in maintaining a clean and hygienic dining area by cleaning floors, tables, chairs, and lounge areas.
- Supported kitchen staff with food preparation and basic kitchen tasks as needed.
- Ensured smooth communication between kitchen and dining staff to maintain efficient service.
Customer Service Representative
Sales Man
02.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
Education
High School Diploma - Coumputer Science
New Life Secondary School, Bardaghata
Bardaghat, Nawalparasi06-2024
Bachelor's of Information Technology - Information Technology & Business Information
Flinders University
Adelaide, SASkills
- Customer service and communication skills
- Customer service and support
- Customer service monitoring
- Hygiene & Cleaning
- Time Management
- Order Accuracy
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Sales Man
02.2023 - 09.2024
Customer Service
Waiter
01.2023 - 10.2024
High School Diploma - Coumputer Science
New Life Secondary School, Bardaghata
Bachelor's of Information Technology - Information Technology & Business Information
Flinders University