Yuni Toga
Yamba,NSW
Summary
Dynamic leader with a proven track record at Yura Laundry, adept in time management and problem-solving, significantly enhancing operational efficiency. Excelled in administrative support and luxury service standards, mentoring teams towards excellence. Skilled in property maintenance coordination, ensuring top-notch service delivery and guest satisfaction.
Overview
20
20
years of professional experience
Work History
Business Owner
Yura Laundry
Canggu, Bali
03.2019 - 12.2024
- Conducted regular meetings with employees to review progress towards company goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Oversaw daily operations of the business and provided guidance when needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Villa Manager
Villa Dayak
Seminyak, Bali
08.2013 - 03.2019
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Input and confirmed reservations for guests.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Assisted guests with requests for information about local attractions, restaurants, transportation options.
- Coordinated with housekeeping staff, maintenance personnel, and other departments to ensure a high standard of service delivery.
- Oversaw reservations received from direct calls and provided room availability information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed room allocations and bookings, optimizing occupancy and revenue.
Receptionist
Nirwana International
Sanur, Bali
05.2005 - 08.2013
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Education
High School Diploma -
SDN Dameka
Sumba, Indonesia05-1994
Skills
- Time management
- Administrative support
- Reservation and booking management
- Property maintenance coordination
- Housekeeping supervision
- Luxury service standards
- Attention to detail focus
- Problem-solving capacity
- Cleaning techniques
Languages
Indonesian
Native/ Bilingual
English
Elementary
Timeline
Business Owner
Yura Laundry
03.2019 - 12.2024
Villa Manager
Villa Dayak
08.2013 - 03.2019
Receptionist
Nirwana International
05.2005 - 08.2013
High School Diploma -
SDN Dameka
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