Yunita S. Sitorus
My name is Yunita, and I have lived in Australia for approximately 20 years. I am originally from Jakarta, Indonesia, where I completed my studies in secretarial and business management at ASMI University.
During my studies, I gained valuable work experience in various roles, which helped me develop strong organizational, communication, and administrative skills. After moving to Australia, I explored several online business opportunities and worked in affiliate marketing for several years.
I have a strong knowledge and foundation as a retail owner, with a proven background in managing boutique operations, improving customer satisfaction, and curating unique inventory selections. I have successfully led teams to create delightful shopping experiences and streamline processes to increase efficiency. I have demonstrated expertise in visual merchandising and customer relationship management.
Most recently, I worked with Builderall as a Brand Ambassador specializing in website design for approximately five years. In this role, I developed strong digital communication, marketing, and customer engagement skills.
In 2025, I began working as a part-time house cleaner. Through dedication and high-quality service, I have built a strong client base through referrals and recommendations from satisfied customers. I consistently provide reliable and professional cleaning services, maintaining high standards and strong relationships with my clients.
I am known for being reliable, organized, and hardworking, committed to providing excellent service in every role I undertake.
Work History
Boutique owner
4 Years- Managed daily operations, ensuring seamless customer service and inventory management.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Curated seasonal collections, aligning product offerings with current fashion trends and customer preferences.
- Trained and mentored staff on best practices in merchandising and customer engagement techniques.
- Oversaw financial planning, budgeting, and expense tracking to maintain profitability.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated with local media outlets for press coverage and advertising opportunities to increase brand awareness within the community.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Managed day-to-day business operations.
AS SECRETARY
1 Year- Managed scheduling and correspondence to enhance office efficiency.
- Streamlined document filing processes, improving retrieval times and organization.
- Coordinated meetings and events, ensuring all logistical details were addressed.
- Developed and implemented administrative procedures to optimize workflow.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
Sale Marketing
1 Year- Developed targeted marketing campaigns to enhance brand awareness and drive customer engagement.
- Collaborated with cross-functional teams to streamline product launches and promotional events.
- Fostered relationships with key clients, enhancing retention rates through personalized service strategies.
- Expanded client base through effective networking and relationship-building strategies.
- Developed customized sales pitches tailored to individual client needs, enhancing closing ratios.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Participated in skills development initiatives to promote team competence and success.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Sale Marketing
1 Year- Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
- Provided personalized shopping assistance, established rapport with customers, and enhanced their retail experience.
- Provided personalized assistance to shoppers with special needs or requests, enhancing their retail experience significantly.