Yunjin Hwang
Reception
Sydney,Nsw
Summary
Dynamic professional with a proven track record at Holiday Inn Express Sydney Airport IHG, showcasing exceptional customer service and information security skills. Excelled in team collaboration and quickly adapted to new challenges. Notably enhanced client satisfaction and operational efficiency. Skilled in both interpersonal communication and meticulous data management, consistently exceeding employer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Holiday Inn Express Sydney Airport IHG
Sydney, Nsw
10.2024 - Current
- Updated and recorded customer or client information to maintain accounts.
- Verified visitors' identification cards before allowing access to the building.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
English Tutor
English Essence
Seoul
02.2024 - 08.2024
- Prepared handouts, study materials and other teaching aids.
- Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
- Educated students in use of various study techniques.
Barista
Starbucks Korea
Seoul
06.2023 - 08.2024
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ordered and received supplies to restock beverage items.
Barista
Paik's Coffee
Seoul
06.2023 - 08.2024
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Operated cash registers to process customer payments.
Education
Associate of Arts - Aviation Service
Dong Seoul University
Seoul02-2025
High School Diploma -
Seongnam Foreign Language Highschool
Seoul02-2023
Skills
- Energetic and enthusiastic
- Fast learner
- Team collaboration
- Customer service
- Scheduling
- Information security
Certification
- NSW RSA Certificate
- First Aid Certificate (Korea)
- Topas CRS Booking System Certificate
- Word, Excel, PowerPoint, GTQ Certificate
Affiliations
- General English & Short Hospitality Course, TAFE Ultimo Campus (Jan 2023 - Feb 2023)
- Crew member Training, Asiana Airline, Korea (Oct 2023)
- Volunteering at Geongbokgung Palace for English
Languages
English
Limited
Korean
Native/ Bilingual
Japanese
Elementary
German
Elementary
Timeline
Intern
Holiday Inn Express Sydney Airport IHG
10.2024 - Current
English Tutor
English Essence
02.2024 - 08.2024
Barista
Starbucks Korea
06.2023 - 08.2024
Barista
Paik's Coffee
06.2023 - 08.2024
- NSW RSA Certificate
- First Aid Certificate (Korea)
- Topas CRS Booking System Certificate
- Word, Excel, PowerPoint, GTQ Certificate
Associate of Arts - Aviation Service
Dong Seoul University
High School Diploma -
Seongnam Foreign Language Highschool
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