Yunlong Lang
Lidcombe,NSW
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged time management and customer service skills at TONGLI Retail, achieving significant improvements in service feedback scores. Demonstrated ability to multitask and resolve problems efficiently, I'm recognized for reliability and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Cashier
TONGLI GROCERY
10.2021 - 04.2023
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Drove sales by successfully employing upselling and cross-selling strategies.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Offered coupons and special deals to increase quantity of customer spending.
- Worked with off-site locations to find desired items for customers.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Recommended optimal merchandise based on customer needs and desires.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
Kitchen Hand
Gate Gourmet
05.2015 - 10.2021
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Kitchen Hand
BANKSTOWN RSL STAR BUFFET
08.2013 - 04.2015
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Prepared foods and processed payments in full-service establishment.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Prepare food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils, and work stations.
- Distributed food to service staff for prompt delivery to customers.
Education
Provide Responsible Conduct of Gambling (RCG)
TCP Training
NSW07.2024
Provide Responsible Service of Alcohol (RSA)
TCP Training
NSW07.2024
Skills
- Time management
- Customer service
- Relationship building
- Reliable and trustworthy
- Multitasking
- Basic math
- Flexible
- Planning
- Problem resolution
Timeline
Cashier
TONGLI GROCERY
10.2021 - 04.2023
Kitchen Hand
Gate Gourmet
05.2015 - 10.2021
Kitchen Hand
BANKSTOWN RSL STAR BUFFET
08.2013 - 04.2015
Provide Responsible Conduct of Gambling (RCG)
TCP Training
Provide Responsible Service of Alcohol (RSA)
TCP Training
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