Yun (Sophia) Zong
Epping,NSW
Summary
Dynamic and results-oriented professional with over 10 years of expertise in hospitality administration and brand management. Adept at developing and executing operational strategies, fostering strong partner relationships, and driving revenue growth. Proven ability to exceed performance targets, build influential industry networks, and lead high-performing teams to deliver exceptional results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant of Communications Manager
Shangri-La Hotel Chengdu, China
Chengdu, Sichuan
10.2008 - 02.2011
- Organized press conferences and special events to enhance promotional outreach.
- Created diverse media content, including press releases, newsletters, and website copy.
- Designed and edited promotional publications to ensure high-quality standards.
- Coordinated positive media interviews and secured sponsorships for events.
- Implemented social media strategies to boost brand awareness and cultivate online communities.
- Managed social media accounts to engage target audiences and enhance brand visibility.
- Liaised with external vendors for production processes, including giveaway items.
- Edited departmental written materials for accuracy, clarity, and adherence to style guidelines.
Secretary to Director of Sales and Marketing
Shangri-La Hotel Chengdu, China
Chengdu, Sichuan
07.2007 - 10.2008
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organize files, developed spreadsheets, faxed reports and scanned documents.
- Maintaining the DOSM and department office in a neat and organized manner.
- Coordinated travel arrangements and completed expense reports for travel reimbursement for the DOSM.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
Guest Relation Officer
Minshan Hotel
Chengdu, Sichuan
07.2006 - 07.2007
- Developed and maintained relationships with hotel guests.
- Dealing with guests' complaints.
- Arranged special accommodations for guests to enhance visitor experiences.
- Greeting hotel VIP guests, especially governor officers.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Diploma - Hospitality Management
TAFE NSW Ryde
250 Blaxland Rd Ryde 211206-2006
HSC -
Marsden High School
West Ryde NSW12-2004
Skills
- Hospitality and service industry background
- Event planning and vendor coordination
- Communication skills
- Media relations
- Brand representation
- Client interaction
- Guest experience
- Guest complaint resolution
- Microsoft Office proficiency
- File and record keeping
- Travel arrangements
- Meeting coordination
Languages
Mandarin
Native/ Bilingual
English
Professional
Certification
- Certificate IV in Real Estate Practice
- Assistant Agent - Real Estate Expiry Date: 10/12/2028
- Assistant Agent - Stock and Station Expiry Date: 10/12/2028
- Make up certificate gained in China
- AMEB 6th Grade Opera Singing in Practical
Timeline
Assistant of Communications Manager
Shangri-La Hotel Chengdu, China
10.2008 - 02.2011
Secretary to Director of Sales and Marketing
Shangri-La Hotel Chengdu, China
07.2007 - 10.2008
Guest Relation Officer
Minshan Hotel
07.2006 - 07.2007
Diploma - Hospitality Management
TAFE NSW Ryde
HSC -
Marsden High School
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