Summary
Overview
Work History
Education
Skills
Timeline
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Yun Wei Guan

Canberra

Summary

Sales Supervisor with a commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration within the team. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

6
6
years of professional experience

Work History

Sales Supervisor

4WD Supacentre
12.2020 - Current
  • Supporting business performance targets to drive improvements in sales and customer satisfaction levels.
  • Oversaw employee performance and addressed problems to increase efficiency to maintain productivity.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Organised team meetings to discuss progress, challenges, and opportunities for growth.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Streamlined sales reporting process, making it easier for management to track progress and identify areas for improvement.

Sales Representative

4WD Supacentre
08.2020 - 12.2020
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Cultivated a deep understanding of product features to answer questions and overcome objections.
  • Providing in-depth product knowledge to educate customers on features, benefits, and competitive advantages.
  • Served customers with knowledgeable, friendly support at every stage.

Sales Representative

The Good Guys
04.2019 - 10.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Achieved and exceeded company-defined sales quotas.
  • Negotiated prices and service agreements whilst ensuring both customer satisfaction and profitability.
  • Maintained current knowledge of evolving changes in the marketplace.
  • Monitored service after sale and implemented quick and effective problem resolutions.

Education

MBA - Business Management

Australian Institute of Business
Adelaide, SA
08-2028

Skills

  • Team building and development
  • Ethical Leadership
  • Critical Thinking and Analytical Skills
  • Time management and efficiency
  • Verbal and written communication
  • Negotiation
  • Conflict Resolution
  • Microsoft Excel

Timeline

Sales Supervisor

4WD Supacentre
12.2020 - Current

Sales Representative

4WD Supacentre
08.2020 - 12.2020

Sales Representative

The Good Guys
04.2019 - 10.2020

MBA - Business Management

Australian Institute of Business

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Yun Wei Guan