Yun Zeng
Canberra
Summary
Food and beverage professional with proven track record of streamlining operations and enhancing guest experiences. Committed to fostering team collaboration and achieving outstanding results. Known for adaptability and driving continuous improvement in service quality and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food & Beverage Director
Tea Connoisseur
12.2021 - Current
- Take full ownership of the business, overseeing all management functions for three outlets, including two restaurants & bars and a Fine Tea store
- Develop and implement strategic business plans to drive profitability and long-term growth for the fine tea brand
- Manage daily operations, ensuring high standards of service, product quality, and customer satisfaction across all venues
- Lead and mentor a diverse team, fostering a positive work culture focused on collaboration, performance excellence, and professional growth
- Oversee all marketing and branding efforts, including digital marketing strategies, social media campaigns, and event promotions, to enhance brand visibility and engagement
- Coordinate special events and tastings, creating unique customer experiences that highlight the fine tea offerings and promote community involvement
- Monitor financial performance, including budgeting, forecasting, and financial reporting, to ensure sustainable business operations
- Establish and maintain relationships with suppliers, negotiating contracts and pricing to optimize inventory management and cost control
Full-Time Parent
Family
08.2018 - 12.2021
- Dedicated full-time to parenting of two children, managing household operations, and fostering a nurturing environment for family development
- Developed strong multitasking, problem-solving, and adaptability skills while balancing family responsibilities
- Maintained industry knowledge and business acumen through continuous learning and networking
Food & Beverage Director
Marriott Shanghai
01.2017 - 06.2018
- Led the food and beverage operation, overseeing a diverse team and managing high-volume events with exceptional quality and service
- Developed and implemented innovative menus and promotional strategies that increased guest satisfaction and drove revenue
- Collaborated with kitchen staff to ensure culinary excellence, adhering to quality standards and dietary requirements
Events Manager
Marriott Shanghai
08.2014 - 12.2016
- Planned and executed a wide range of events, ensuring seamless operations and guest satisfaction throughout the entire process
- Developed strong relationships with clients, providing personalized service and attention to detail, resulting in repeat business and referrals
- Coordinated with various departments to ensure all event requirements were met, from catering to audiovisual setup
Assistant Manager, Food & Beverage
Park Hyatt Canberra
05.2013 - 05.2014
- Assisted in managing day-to-day operations of food and beverage outlets, fostering a high-performance team culture
- Completed an internship with all departments, gaining comprehensive knowledge of operational details in front and back-of-house roles, enhancing cross-departmental collaboration and efficiency
- Increased profitability through strategic inventory control, supplier negotiations, and cost management
- Enhanced guest services by providing training on communication and problem-solving skills for staff members
Assistant Event Manager
Park Hyatt Canberra
06.2011 - 05.2013
- Managed budgets, ensuring cost-effective event organization without compromising quality.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Assisted in creating detailed floor plans and layouts that maximized space utilization while adhering to safety regulations.
- Managed daily operations of the Event Service department at Park Hyatt Canberra, including planning, staff development.
• Developed rosters and work schedules based on business demands, resulting in efficient staffing and cost control.
Restaurant Manager
THE AINSLIE FOOTBALL CLUB
07.2008 - 05.2011
- I managed the restaurant staff, bookings, resolved issues with customers and staff
- I attended to cashier operations, Micro Systems, banking & accounts management
- I managed staff rosters, budgeting/cost control and stocktaking
- As part of my roll it was required that I teach staff a range of waiting skills, various host services, taking orders, coffee shop duties, up-selling, cashier, Eftpos and VIP customer service skills
- I also imparted the importance of prioritizing, time management and took pride in my work
- I was a fair manager and adopted a ‘lead by example’ philosophy as I expected a high work ethic from all my staff
Operation Manager
SHANG HAI QI FA BAR Co., Ltd
01.2006 - 04.2008
- I attended to general duties including bookkeeping, ordering and placement of stock, stock auditing, staff hiring and training and customer service duties, marketing, budgeting, and general business management and staff training
- An integral part of success in this position was my ability to deal with an international clientele and assure their satisfaction and in turn their repeat business
Executive Assistant/ Interpreter
SHANG HAI Xinchao Clothes Co., Ltd.
06.2002 - 10.2005
- As the interpreter for this Japanese Clothes company I was responsible for assisting the company in adjusting to Chinese customs, rules and regulatory systems
- I helped the company search for the best pricing arrangements and with general company negotiations with my manager
- My duties also included office administration, client and customer liaison
Education
Advanced Diploma Of International Hotel Management -
Canberra University
Canberra, ACT12-2010
No Degree - JLPT N2
Shanghai Internation Japanese School
Minhang Shanghai12-2001
Skills
- Culinary Knowledge
- Leadership and Management
- Financial Acumen
- Customer Service Orientation
- Excellent Communication Skills
- Problem-Solving Abilities
- Strong Networking and Interpersonal Skills
- Strong Sales and Business Development Skills
- Event and F&B Management for Revenue Growth
- Creativity and Innovation
- Adaptability
- Attention to Detail
- Marketing and Branding Knowledge
- Food and beverage management
- Team management
- Customer engagement
- Strong problem solver
Certification
- Food Safety Supervisor
- MICE Management Training
Languages
English (Fluent)
Japanese (Fluent)
Chinese (Fluent)
Hobbies and Interests
- Investment & Business Management
- Business Networking
- Traveling
- Politics & Business Trends
- Entrepreneurship
- Charity Work
Interests
- Investment & Business Management – Passionate about exploring new investment opportunities and business dynamics
- Business Networking – Enjoy connecting with professionals to share ideas, foster partnerships, and collaborate on innovative projects
- Traveling – Love exploring different cultures and places, inspiring creativity and innovation
- Politics & Business Trends – Interested in the interplay between government policies and industry developments
- Entrepreneurship – Dedicated to creating businesses that meet market needs and drive growth
- Charity Work – Actively involved in community service and charitable events
Timeline
Food & Beverage Director
Tea Connoisseur
12.2021 - Current
Full-Time Parent
Family
08.2018 - 12.2021
Food & Beverage Director
Marriott Shanghai
01.2017 - 06.2018
Events Manager
Marriott Shanghai
08.2014 - 12.2016
Assistant Manager, Food & Beverage
Park Hyatt Canberra
05.2013 - 05.2014
Assistant Event Manager
Park Hyatt Canberra
06.2011 - 05.2013
Restaurant Manager
THE AINSLIE FOOTBALL CLUB
07.2008 - 05.2011
Operation Manager
SHANG HAI QI FA BAR Co., Ltd
01.2006 - 04.2008
Executive Assistant/ Interpreter
SHANG HAI Xinchao Clothes Co., Ltd.
06.2002 - 10.2005
- Food Safety Supervisor
- MICE Management Training
Advanced Diploma Of International Hotel Management -
Canberra University
No Degree - JLPT N2
Shanghai Internation Japanese School
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