Yuqi Meng
Yagoona,NSW
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Administrator
Orient Construction & Installation Pty Ltd
04.2023 - Current
- Maintained personnel records and updated internal databases to support document management.
- Improved customer satisfaction through proactive communication and issue resolution.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Reduced overhead costs through careful budget management and resource allocation.
- Played an integral role in securing new contracts by providing detailed cost breakdowns that demonstrated value to customers.
Barista
Yifang
06.2022 - 01.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Engineer Assistant
Zhongfang Construction And Installation CO,LTD
10.2020 - 04.2021
- Provided technical assistance to staff when needed.
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Worked with engineer to assist in development, design, and execution of 2 projects.
- Determined budget, manpower, schedule and material needed to successfully execute projects.
Education
Bachelor of Civil Engineering -
RMIT University
Melbourne06.2022
High School Diploma -
Mentone Grammar School
Melbourne02.2017
Skills
- Sales & Marketing
- Programming software: Word, Excel, matlab, autocad
- Customer relations and active listening
- Critical thinking and active listening
- Strong learning ability, willing to learn new knowledge
- Strong communication skills, problem solving skills and adaptability and quickly grasp
Accomplishments
Numerical analysis project
- Maple program is used to find the optimal solution of various algorithms;
- The elder-Mead method and Gradient method were used for program design and optimization.
- Prioritized tasks to keep activities organized and running smoothly.
Timeline
Administrator
Orient Construction & Installation Pty Ltd
04.2023 - Current
Barista
Yifang
06.2022 - 01.2023
Engineer Assistant
Zhongfang Construction And Installation CO,LTD
10.2020 - 04.2021
Bachelor of Civil Engineering -
RMIT University
High School Diploma -
Mentone Grammar School
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