Yuqi Wang
Chippendale,NSW
Summary
I am a patient and responsible candidate, dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I'm available on Saturday, Sunday and Monday any two days of the week.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resources Intern
Fosun Group
08.2022 - 02.2023
- Worked with HR team to coordinate company events.
- Created and updated tracking spreadsheets using MS Excel.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee records to respond quickly to requests for information.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
Guest Relations Intern
The Portman Ritz-Carlton Hotel
07.2021 - 01.2022
- It is the first long-term internship, during which I discovered the importance of teamwork and mutual understanding
- Anticipated and attentively handled guest needs or concerns.
- Coordinated schedules and set appointments for guests and staff.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- I also took the position of guest organization and learned how to arrange my daily tasks so as not to disturb my rhythm in case of too many emergencies.
Volunteer
J Hotel
04.2021 - 04.2021
- Supporting the opening event as an, , I do a service in 120th floors following the service processes.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
F&B Trainee, F&B Service
Grand Hyatt
01.2020 - 02.2021
- Shanghai, I work in JINMAO club in 86th floors
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- This short part-time job rich my social experience at after-school life and my work experience
Education
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel Management
Sydney, NSW04.2024
Diploma in International Hotel Management - Hotel Management
Les Roches International Hotel Management College
Shanghai, China01.2023
Skills
- New Hire Processes
- Database Maintenance
- Concierge Assistance
- Customer Accounts Management
- Telephone Reception
- Microsoft Word, Excel
- Team Collaboration
- Reservation Management System-Opera
Certification
Responsible Service of Alcohol from Service NSW
International Hotel Administration from Les Roches
Five start Intern from Portman Ritz-Carlton Hotel
Three Pillar Approach from Blue Mountains I international Hotel Management School
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Human Resources Intern
Fosun Group
08.2022 - 02.2023
Guest Relations Intern
The Portman Ritz-Carlton Hotel
07.2021 - 01.2022
Volunteer
J Hotel
04.2021 - 04.2021
F&B Trainee, F&B Service
Grand Hyatt
01.2020 - 02.2021
Bachelor of Business - International Hotel And Resort Management
Blue Mountains International Hotel Management
Diploma in International Hotel Management - Hotel Management
Les Roches International Hotel Management College
Responsible Service of Alcohol from Service NSW
International Hotel Administration from Les Roches
Five start Intern from Portman Ritz-Carlton Hotel
Three Pillar Approach from Blue Mountains I international Hotel Management School
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