YURI Kim

Company Overview: Swiss Concept is a Sydney’s premier destination for Swiss luxury watches. 7 premium brands are offered including Rolex, Audermas Piget, Breguet, Blanpain, Breitling, Tudor and Glashutte Original. In Swiss Concept, I am responsible for

• Managing Boutique Operations
• Achieving Boutique sales target
• Liaising with Brand Managers
• Recruitment
• Performance Management
• Team training and development
• Executing private events
• Performance appraisals
• Carrying out VM requirement for each brand
• Demonstrate customer service standard as an example
• Performance management for underperforming team members
• Swiss Concept is a Sydney’s premier destination for Swiss luxury watches. 7 premium brands are offered including Rolex, Audermas Piget, Breguet, Blanpain, Breitling, Tudor and Glashutte Original.

Company Overview: OMEGA is one of the top tier watch brands in Switzerland. OMEGA is proud of offering products and services by corporate boutiques all over the world. OMEGA Martin Place is the flagship boutique in Australia and I manage that boutique for almost 5 years. In this business, I was not only managing Martin Place sales team, but also OMEGA Westfield Bondi Junction as well as Service centre. My main duties are

• Managing boutique sales performance to ensure satisfying/ exceeding annual sales forecasts
• Maintaining boutique VIPs and creating new client relationships
• Managing both sales and Customer Service teams
• Maintaining healthy and harmonious boutique cultures in both sales and Customer Service teams
• Supervising and coaching team members in expectations for serving customers in luxury branded store.
• Demonstrating expected service standard when interacting with clients
• Conducting performance appraisals every half year
• Performance management to difficult staff members when necessary
• Managing daily boutique operations
• Recruiting new staff members ensuring to find a right fit for existing team
• Rostering
• Preparing team meeting report and presenting it in team meeting
• Assisting and Participating in Marketing Event
• Dealing with client escalations

In OMEGA Bondi Junction Westfield, I have performed various roles from Senior Sales Associate to Assistant Boutique Manager to Boutique Manager. I was promoted twice in this boutique, proving that I tried the best to perform above and beyond and the company acknowledged my effort and proven record of success.

• Managing Boutique Sales Performance
• Building new relationships in new market for OMEGA
• Creating and Maintaining healthy and passionate team culture
• Managing boutique operations
• Inventory management
• Assisting brand VM
• Looking out for Marketing Opportunities
• Assisting and Participating Marketing events
• Rostering
• Recruiting
• Conducting Performance appraisals
• OMEGA is one of the top tier watch brand in Switzerland.

• Assisting Boutique manager to make sure sales budgets are met
• Reporting to Boutique manager in terms of boutique operations, staff issues and sales opportunities
• Participating boutique operations
• Customer interacting
• Performing and demonstrating expected standard on the sales floor
• Training new staff members and coaching the sales team
• Managing Customer service operations and liaising with

• Company Overview: OMEGA is one of the top tier watch brand in Switzerland.
• Client interaction
• Making sure consistent sales performance
• Reporting to both Assistant and boutique manager in relation to sales opportunities
• Acting managers when both managers are absent
• Inventory management/Stock processing
• Coaching sales associates
• Performing as a VM Champ
• Handling Customer Service related enquiries

Swiss Concept is where I started my career back in 2006. Here I gained knowledge about Swiss Watches and industry.

• Educating and enabling myself to be knowledgeable in various brands that Swiss Concept carries as a luxury timepiece boutique
• Handling customer enquiries
• Customer interactions
• Participating in VM activities
• Preparation for Boutique operations
• Making sure consistent sales results are met at all times