Yuri Suphap
Wahroonga,NSW
Summary
To gain experience and work with different people to enhance my skills and knowledge that will offer further career progression. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
Work History
Product Care Associate Manager
GUCCI Head Office
05.2021 - Current
Product Care Associate
GUCCI Head Office
11.2020 - 05.2021
Client Service Coordinator
GUCCI Head Office
05.2017 - 11.2020
- Operations Management of the Client Service/After Sales, preparing performance reports and presenting this senior leadership
- Managing quality alerts and the functioning of the After Sales Department for all Boutiques and adhering to the service level agreement
- Establishment of various repair KPI reporting and communication on quality issues/concerns both internally and internationally
- Manage the After Sales ordering of spare part inventory, forecasting of spare parts, monitoring spare part inventory & stock discrepancies
- Working alongside the Global and Regional After Sales Service Departments and the Client Care Community to ensure best practice and achieve aligned service levels
- Directly handle escalated Client complaint cases and sensitive enquiries and support the Client Service Specialist in liaising with cross-functional partners to determine best outcome
- Conducting training build knowledge and skills of the After Sales Department for all Boutiques
Senior Sales Associate
GUCCI – Sydney Flagship Boutique
05.2016 - 06.2017
- Always ensure delivery of the highest standards of client service according to Gucci standards
- Achieve assigned sales and productivity goals, work with management to enhance and develop business
- Styling advice (including ready-to-wear, leather goods, timepieces, fine Jewellery as well as accessories
- Maintain consistent follow-up with our VIP
- Possess a thorough knowledge of all systems relate to customer service including POS & fashion intranet
- Assist management with all client service and administrative tasks such as weekly/monthly report as needed
Sales Associate
GUCCI – Sydney Flagship Boutique
06.2015 - 02.2016
Men’s suits and Sportswear – Sales Consultant
HUGO BOSS – David Jones Concession
01.2014 - 01.2015
- Greeting and welcoming all potential and existing customers to the store
- Matching the customer’s needs to the right product
- Working as part of sales team providing excellent customer service
- Excellent product knowledge
- Dealing with and resolving customer complaints and concerns
- Building a great rapport with customers
- Adherence to all company policies and procedures
- Maintaining very high merchandising standards
- Analyzing sales statistics and determining sales potential and inventory requirements
Women apparel, Shoes, and Accessories – Store Manager
WITCHERY – David Jones Concession
01.2012 - 01.2014
- Providing excellent customer service
- Assisting and guiding customer for needs such as styling and clothes fitting
- Arranging store merchandise by following VM guideline
- Maintain hygiene and cleanliness of the store by following OH&S
- Receiving of stocks and stock entry
- Coaching and managing staff to the best of my ability
- Attend meetings
- Maintaining daily planner which includes promotions, tasks, and daily figures
- Record daily balance at the end of shift
- Knowledge of KPI daily
- Resolving customer disputes in an appropriate manner
Women apparel, Shoes and Accessories – Sales Assistant
David Jones
01.2009 - 01.2012
- Adherence to policies and procedures to ensure high degree of customer service excellence
- Follow through with all customer requests and complaints
- Provide accurate information about merchandise and services offered
- Actively participate in exceeding the store’s seasonal budget
- Ensure housekeeping standards are in accordance with company policies and procedures
- Assist in minimization of shrinkage within the store
Education
Certificate III in Retail -
Year 12 -
Marsden High School
01.2005
Year 10 School Certificate -
St. Ives High School
01.2005
Skills
- Ability to analyze performance and identify areas for Client enhancement and improvement
- Experience in resolving high level cases
- Demonstrated ability to multitask with highly developed organizational skills, enthusiastic, committed and immaculately presented
- Demonstrate extensive knowledge of all products
- Strong verbal communication skills and a “can do” attitude
- Ability to work with minimal supervision
- Computer Literate (Microsoft Word, Microsoft PowerPoint, Access, and Outlook)
- Basic SAP knowledge
References
Available upon request
Timeline
Product Care Associate Manager
GUCCI Head Office
05.2021 - Current
Product Care Associate
GUCCI Head Office
11.2020 - 05.2021
Client Service Coordinator
GUCCI Head Office
05.2017 - 11.2020
Senior Sales Associate
GUCCI – Sydney Flagship Boutique
05.2016 - 06.2017
Sales Associate
GUCCI – Sydney Flagship Boutique
06.2015 - 02.2016
Men’s suits and Sportswear – Sales Consultant
HUGO BOSS – David Jones Concession
01.2014 - 01.2015
Women apparel, Shoes, and Accessories – Store Manager
WITCHERY – David Jones Concession
01.2012 - 01.2014
Women apparel, Shoes and Accessories – Sales Assistant
David Jones
01.2009 - 01.2012
Certificate III in Retail -
Year 12 -
Marsden High School
Year 10 School Certificate -
St. Ives High School
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