YURONG HE
Sydney,NSW
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
All-rounder Waiter
GALA
Sydney, NSW
12.2023 - Current
- Clean the dining room chairs, tables, floors, and other surfaces regularly.
- Adhered to local laws regarding the sale of alcoholic beverages to customers.
- Communicated effectively with coworkers about upcoming events or changes in menu offerings.
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Ensured compliance with local health department regulations regarding food safety standards.
Cashier Assistant
LELESU
Burwood, NSW
05.2024 - 07.2024
- Organized shelves and displays to maintain an orderly appearance of the store.
- Assisted with pricing merchandise for sale in-store.
- Provided accurate cash register operations, including accepting payments and providing change.
Barista Trainee
Luckin Coffee
Shenzhen, China
07.2023 - 10.2023
- Conducted daily inspections of equipment used for brewing coffee or tea for cleanliness and functionality.
- Attended regular training sessions on customer service techniques and product knowledge.
- Restocked condiments, napkins, cups, and utensils. as needed.
- Performed opening and closing duties, including restocking supplies and cleaning counters.
Education
Master of Arts - Financial Technology
University of New South Wales
Sydney, NSW01-2025
Bachelor of Arts - Economics, Accounting
University of Sydney
Sydney, NSW10-2024
Skills
- Reliability and punctuality
- Food spoilage prevention
- Food inspection
- Liquor, wine, and food service
- Verbal and written communication
- Basic math
- Regulatory compliance
Certification
- Responsible Service of Alcohol (RSA)
Languages
English
Professional
Mandarin
Native/ Bilingual
Cantonese
Professional
Timeline
Cashier Assistant
LELESU
05.2024 - 07.2024
All-rounder Waiter
GALA
12.2023 - Current
Barista Trainee
Luckin Coffee
07.2023 - 10.2023
Master of Arts - Financial Technology
University of New South Wales
Bachelor of Arts - Economics, Accounting
University of Sydney
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