Yurun Song
Melbourne,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Testo
04.2023 - Current
- Picking up phone calls from customers about the inquiry of the products or services,responded to customer inquiries quickly and professionally to increase satisfaction.
- repair or calibrate the units from customers, inspected equipment to diagnose operational issues.
- Certificates of the instruments.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
OfficeService Engineer
Air-Met Scientific Melbourne
08.2021 - 12.2022
- In house services, on-site jobs, technical support to internal and external customers
- Technical support to Metro tunnel Project, wide variety of hospitals, schools, construction sites and factories
- Calibrating, testing, repairing, designing, manufacturing, upgrading and reporting of customers' instruments
- NATA accredited Air-Sampling devices, Gas monitors (Portable and fixed), Water quality instruments
- Monitors, Heat stress Monitors, Dust & Aerosol Monitors, Sound & noise monitors and any other instruments.
Calibration technician
ACM laboratory
01.2021 - 07.2021
- In house services and on-site jobs, Communication with customers, NATA reports writing
- NATA accredited instruments
- Torque and force measuring devices
- Heat measuring devices
- Dimensional calibration
Education
Master of Electrical & Electronic Engineering -
RMIT University
Melbourne City2016
Bachelor of Measurement and Control - Technology and Instruments
Harbin Institute of Technology
2012
Skills
- About me
- On-site experience with customers
- Excellent organisational and time management skills
- Strong trouble shooting skills
- Strong attention to details
- Organized and self-motived
- MS Office
Certification
• EA Member Professional E&E Engineering from Engineers Australia
• Construction white card
Timeline
Service Technician
Testo
04.2023 - Current
OfficeService Engineer
Air-Met Scientific Melbourne
08.2021 - 12.2022
Calibration technician
ACM laboratory
01.2021 - 07.2021
Master of Electrical & Electronic Engineering -
RMIT University
Bachelor of Measurement and Control - Technology and Instruments
Harbin Institute of Technology
• EA Member Professional E&E Engineering from Engineers Australia
• Construction white card
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