Yushan Xu
Sydney,NSW
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Barista
Cafe
Sydney, NSW
07.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted with catering orders for corporate clients or private parties upon request.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Sales
Studio
Sydney, NSW
12.2023 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
Education
Master of Commerce - Risk Managemenrt
UNSW
Sydney, NSW01-2024
Bachelor of Science - Financial Mathematics And Statistics
USYD
Sydney, NSW01-2023
Skills
- Clerical Support
- Records Management
- Event Coordination
- Correspondence Writing
- Customer Service
- Spreadsheet tracking
- Problem-solving abilities
- Scheduling and calendar management
- Editing and proofreading
- Reliability
- Applicant Tracking Systems
- Team Collaboration
- Data entry documentation
- Drafting correspondence
- Time Management
- Critical Thinking
- Report creation
- Professionalism
- Filing and data archiving
- Organizational Skills
- Data consolidation
- Customer Needs Assessment
- Client Service
- Outgoing Personality
- Document Translation
- Verbal and written communication
Affiliations
Publicity department of Student Union
Host the Christmas party
Participate in club recreational activities
Timeline
Sales
Studio
12.2023 - 02.2024
Barista
Cafe
07.2023 - 03.2024
Master of Commerce - Risk Managemenrt
UNSW
Bachelor of Science - Financial Mathematics And Statistics
USYD
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