Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Yu Shi Lin

Yu Shi Lin

Canberra,ACT

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Uppalevel Cafe/HokkaHokka/SUSHISUSHI through exceptional service and efficient issue resolution. Skilled in maintaining clean environments and managing time effectively. Demonstrated patience and empathy, ensuring positive customer feedback and repeat business. Achieved a significant increase in guest flow through teamwork and dedication.

Overview

5
5
years of professional experience

Work History

Cashier

Uppa Level Cafe
01.2022 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Restaurant Waiter

HOKKAHOKKA
02.2020 - 01.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Customer Service Cashier

SUSHISUSHI
11.2018 - 01.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Bachelor of Science - International Relationships

Australia National University
Canberra, ACT
11.2025

Bachelor of Arts - Language Interpretation And Translation

Australia National University
Canberra, ACT
11.2025

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Issue Resolution

Hobbies

I find great fulfillment and joy in caring for animals, and I frequently dedicate my time to volunteer initiatives that allow me to assist others in tending to their beloved pets. The presence of animals in my life is an endless source of enrichment, providing me with a constant stream of enthusiastic companionship and unwavering loyalty. Their unique personalities and quirks never fail to bring a smile to my face and fill my heart with warmth.
In addition to my love for animals, I am an enthusiastic participant in various campus club activities. Whether I am engaging in thought-provoking discussions at the International Relations club or bonding with fellow anime enthusiasts at the anime club, these experiences add vibrant hues to the tapestry of my life. Each club offers a distinct avenue for personal growth, intellectual stimulation, and the forging of meaningful connections with like-minded individuals.
I am truly passionate about immersing myself in social activities and thrive on the opportunity to meet new people from diverse backgrounds. The prospect of forming new friendships and expanding my social circle fills me with excitement and anticipation. Through these interactions, I am continually exposed to fresh perspectives, ideas, and cultures that broaden my horizons and shape me into a more well-rounded individual.

Languages

Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
English
Full Professional

Timeline

Cashier

Uppa Level Cafe
01.2022 - 02.2024

Restaurant Waiter

HOKKAHOKKA
02.2020 - 01.2022

Customer Service Cashier

SUSHISUSHI
11.2018 - 01.2019

Bachelor of Science - International Relationships

Australia National University

Bachelor of Arts - Language Interpretation And Translation

Australia National University
Yu Shi Lin