Yu Shi Lin
Canberra
Summary
Motivated International Relations and Languages student specializing in Asia-Pacific diplomacy and cross-cultural engagement. Proven experience in customer service, effectively assisting clients with product selections and resolving inquiries. Skilled in merchandising techniques that enhance product displays and drive sales. Knowledgeable in inventory management, ensuring organized stockrooms for efficient operations.
Overview
7
7
years of professional experience
Work History
Retail Assistant
MINISO Australia
06.2024 - Current
- Trained new staff and supported onboarding with clear communication and guidance
- Assisted store manager in stock coordination, store presentation, and logistics
- Handled customer complaints with professionalism and empathy
- Balanced part-time work with a demanding double degree, demonstrating time management skills
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
All-Rounder
Uppa Level Cafe
11.2022 - 02.2024
- Managed front-of-house and back-of-house operations in a fast-paced setting
- Handled food prep, order taking, and cashiering simultaneously
- Demonstrated adaptability, initiative, and service-minded communication
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service
Hokka Hokka
01.2020 - 01.2022
- Operated the front counter and handled POS transactions
- Maintained cleanliness and order in a high-traffic environment
- Supported bilingual service delivery with Mandarin-speaking customers
- Managed food resources, memorized orders, and coordinated customer service.
- Enhanced customer service by efficiently managing COVID-19 hotline operations.
Cashier & Front Counter
Sushi SushiBelconnen
01.2018 - 06.2019
- Managed customer transactions and food service at front of house
- Delivered fast, polite, and culturally sensitive service to diverse clientele
- Gained early experience in accountability, teamwork, and public interaction
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of International Relations And Languages -
The Australian National University
ACT12-2025
Skills
- Interpersonal communication
- Resilience under pressure
- Cultural sensitivity
- Retail leadership
- Microsoft Office proficiency
- Google Docs expertise
- POS system operation
- Adaptability to new tools
- Cash handling
Languages
English
Mandarin
Hobbies and Interests
- Asia-Pacific foreign policy
- Intercultural dialogue
- Community engagement
- Inclusive development
- Migration studies
Volunteering And Community Involvement
- Informal Chinese Language Mentor, Provide free conversational Mandarin support to peers and international students, Assist new international students in adjusting to life in Australia, providing both linguistic and cultural support to ease their transition.
- Volunteer, Special Education School, China, Assisted with educational and emotional support for children with special needs
- Volunteer, Animal Rescue Shelter, China, Helped care for stray animals and supported community outreach activities
Interests
- Crafting and DIY Projects
- Animal Care
Timeline
Retail Assistant
MINISO Australia
06.2024 - Current
All-Rounder
Uppa Level Cafe
11.2022 - 02.2024
Customer Service
Hokka Hokka
01.2020 - 01.2022
Cashier & Front Counter
Sushi SushiBelconnen
01.2018 - 06.2019
Bachelor of International Relations And Languages -
The Australian National University
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